Reviews, Sales, and Service Ratings for
IMG

Service agent was helpful and very knowledgeable. He was able to review our trip and recommend a few different options, winnowing down the large number of policies available to, one’s best suiting our needs. He was able to assist us without hold times and pauses. He knew the information. He was confident , which made us feel confident with our choice

Have purchased insurance with Squaremouth in the past. The experience has always been positive.

I bought the policy specifically for the pre-existing condition benefit since I have terminal cancer. At one point I thought I might need to cancel so I contacted IMG to confirm that if I had to cancel my trip I would receive reimbursement for my non-refundable airline tickets and they said Yes. Then shortly before the departure date, I contacted them again and they said No, I would only receive an airline credit (good for only six more months) and also I would only receive a maximum of 70% of the total trip cost. I guess it is my fault for not reading the fine print but this policy ended up being useless, especially the airline credit since if I had to cancel, it would be very unlikely that I would ever take another trip like this again, since I am dying. Fortunately I was able to go on the trip but I regret buying the policy.

I recently filed a claim with IMG on their web site using the online portal once I returned from my vacation - IMG has been slow to respond (3 business days) with assigning me a claim number - the IMG website does not indicate that my account has an active or existing claim - although I did receive an email from IMG indicating that they have received the information / documentation that I submitted online. I have sent IMG a secure message requesting an update on the status of my claim. At this time I have not received a status update on the submitted claim from IMG.

IMG processed my claim and awarded a fair settlement.

We recently filed a claim and we are hopeful that the process continues to go smoothly.

I have purchased IMG insurance several times and enjoy the peace of mind during my travels.
Thank you,
Eric

We filed a claim because of an accident nothing to do with Civid-19.

We had a question about our coverage during our trip and the chat function on IMG’s site was super helpful to clarify our coverage with regards to some concerns we were facing.