IMG
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 2,155 Reviews Since 2005

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    February 21, 2023
    Judith from FL Verified Squaremouth Customer

    I felt comfortable knowing I was covered with insurance should an unforeseen accident or medical emergency occur.

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    February 20, 2023
    Lorraine from NC Verified Squaremouth Customer

    Customer service rep was friendly and emailed me the form needed to file a claim.
    Too early to submit additional feedback.

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    0 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    February 20, 2023
    Lynne from NE Verified Squaremouth Customer

    I filed my claim over 2 weeks ago and have had no response other than that the claim was received. The online system is not able to show the progress of the claim.

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    10 out of 10 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    February 18, 2023
    susan from OH Verified Squaremouth Customer

    very nice

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    February 18, 2023
    Stephen from NM Verified Squaremouth Customer

    Claim not yet filed, but will be. I contacted COVID 19 during the trip and, by Chilean protocol. was quarantined three days (five days after start of symptoms). A positive test was obtained by the ship's doctor on board the ship Stella Australis. One day of the quarantine was spent in my room on the ship, and two days were spent in a hotel at Punta Arenas at my own expense. My claim will be for the hotel room in Punta Arenas, as well as for 3/20 of the cost of the trip.

    Stephen Coutts

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    0 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    February 16, 2023
    Laurie from SC Verified Squaremouth Customer

    I have bought travel insurance for many, many years and have never made a claim. After a recent trip, I made a small medical claim. I had several questions regarding the paperwork and was pleasantly surprised when my call was answered within minutes. The claims rep had the answers and the follow-through was spot-on. Ongoing communication regarding the claim status was excellent and the check arrived as promised.
    I realize that travel insurance is expensive and may never be needed, but I feel confident that IMG will handle any future claim quickly, competently and fairly. I will highly recommend this travel insurance to others.

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    16 out of 17 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    February 15, 2023
    Walter from WI Verified Squaremouth Customer

    Professinal

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    0 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    February 14, 2023
    Robyn from CA Verified Squaremouth Customer

    I just filed a claim yesterday and am waiting for their response. They said it could take several weeks to complete.

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    1 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    February 13, 2023
    Shelli from CA Verified Squaremouth Customer

    The process to buy travel insurance was very simple and self explanatory.

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    0 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    February 10, 2023
    Judith from VA Verified Squaremouth Customer

    Our trip had to be cancelled due to my husband developing a severe infection requiring hospitalization and several weeks to recover enough to be able to travel.
    It took four months from the date of our claim to settlement. In between we were asked to provide additional evidence, which we did.
    We are pleased that our trip expenses were fully refunded.

    Was this review helpful to you?

    23 out of 23 people found this review helpful

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