Reviews, Sales, and Service Ratings for
IMG

Purchasing the policy was fine, filing a claim however was extremely cumbersome while overseas. I did not have access to scanning/copying and phone pics were not accepted as too blurred. I could not call as my US phone did not work outside the USA. Emails kept requesting documentation already submitted so the process was extremely frustrating.

So far everything is going well with the claim. They needed some additional information, some of which seemed redundant, but nothing too out of the ordinary. Will have to wait a while for the outcome.

They made their coverage plans clear, had sufficient coverage required, and customer service answered all my questions thoroughly. I am glad I chose them.

To be determined. I fell and broke my arm and had surgery for reconstruction. IMG did not provide any care services and would not evacuate us. Husband had to provide nursing care for 11 days. Now we understand the arm is not healing properly and I am looking at long term care at home. This could have been avoided, and I expect IMG to pay for everything until I have recovered full use of my arm. Also, I want IMG to immediately reimburse the $8,500 we had to pay the hospital in Mexico in order to access care. Any non-cooperation on the part of IMG will be brought back to SquareMouth Zero Complaint service. Thanks for asking.

Very slow to reimburse or respond.

The IMG web site was set up very good - I was able to get detail contact information for the IMG customer service team. I was also able to access the detailed policy documents that I needed online - very good experience

I’ve used Squaremouth multiple times and have only had to make a claim once. They were fast and efficient and the first and only place I look for travel insurance.
I feel the prices are always better than travel sites offer and you have multiple ones to pick from.

The agent I spoke with was great! She listened to my questions and took the time to explain the policy to me. I have used Squaremouth insurance for another international trip which did involved a claim. Again, the Customer service and follow up was great.

N/A

My husband got Covid on the cruise and had to use medical facility on the ship.
I emailed my son from the ship who called IMG for me. They emailed me the forms I needed immediately. We filled out the forms and have sent them back with all documentation. Waiting to hear back.