Reviews, Sales, and Service Ratings for
IMG

I needed to revise the effective date of the policy and it was a slight hassle. But ultimately taken care of
Grateful I didn’t need to utilize the insurance to file a claim

Mother-in-Law required surgery on our scheduled date of departure (October 24) and we therefore cancelled our trip to Spain and Portugal.
We were unable to cancel our first hotel reservation secondary to short notice. We lost the $382 deposit. We otherwise were able to cancel other hotel and car reservations. Airline tickets have been credited.

We need to file a claim.

Thanks

Greg

It was a very easy process and reasonably priced.

Initially had a problem with accessing policy. Was due to an error in the name. IMG customer service quickly corrected the problem and I was able to access the policy documents. Coverage was just what I needed since I really needed coverage primarily for prepaid expenses as I have a yearly travel insurance product to cover medical.

I HAVE PURCHASED TRAVEL INSURANCE POLICIES FOR YEARS FROM IMG (EITHER DIRECTLY OR THROUGH SQUAREMOUTH). THIS IS THE FIRST TIME EVER THAT I NEEDED ASSISTANCE (I WAS STRUCK WITH COVID) IN ANOTHER COUNTRY (ARGENTINA) AND IMG'S EMERGENCY CUSTOMER SERVICE WAS BEYOND HORRIBLE!!!!!!! I WILL **NEVER** USE THEM AGAIN! THEY WERE COMPLETELY UNWILLING AND/OR UNABLE TO ASSIST ME IN FINDING MEDICAL ATTENTION. IT SEEMED AS THOUGH IMG'S "CONCIERGE SERVICE" PERSON HAD NEARLY ZERO EXPERIENCE IN DEALING WITH CLIENTS WHEN THEY ENCOUNTER A SEVERE MEDICAL ISSUE. I THINK MY CONCIERGE AGENT ACTUALLY THOUGHT THAT ARGENTINA WAS ONE OF THE UNITED STAES OF AMERICA! IN THE END, I HAD TO FEND FOR MYSELF AND COORDINATE ALL OF MY MEDICAL CARE, WHEN I WAS TERRIBLY ILL FROM NUMEROUS COVID SYMPTOMS! WHAT A WASTE OF MY HARD-EARNED MONEY! NEVER AGAIN!

They took forever to deny our claim. We thought we were insured for medical, specifically Covid-19, issues. We had to cancel events and book additional hotel rooms. Apparently none of this was covered. It seems like it is really not worth it to buy travel insurance at all, as it is impossible to anticipate all the different scenarios which might arise, and insurance companies are happy to deny claims.

Fast and easy way to get everything wrapped up for the trip. Got a great travel policy to give me the piece of mind while I’m on vacation.
Thank You 😊

N/A

We have twice provided the documentation we have for our claim to address the expenses we incurred as a result of our covid infection while traveling. We have provided the name and contact information for the doctor we tried to see. We were told that UK protocols prohibited our visiting the doctor's office in person since we had tested positive. The doctor's instructions were to isolate for five days and test again. This forced us to reschedule our flights. Health directives at the time in New Castle, England confirmed that we were restricted from coming to the emergency room unless our covid infection was creating serious health issues.
Our communication with your IMG 24 hour assistance line at the time reassured us that all we would need to provide your company was positive PCR tests documenting our infection and we have done that. In our last email to you we also provided proof that our initial plane tickets were non-refundable. We feel that we have adequately provided all documentation you have asked for, so please fulfill your part of the insurance contract by covering the costs we have incurred. They are real, they are accurate and they were out of our control.

We are very frustrated with your ongoing delay in acknowledging our claim and continuing to say we have not responded to or complied
with your requirements. Please help us in resolving this. c comstock

I filed a claim around August 28 and still have not heard anything from IMG.