Reviews, Sales, and Service Ratings for
IMG

So far I'm pleased with my contact IMG.

Forms have been filed and we are waiting for response.

I had to interact with one of your agents because I mistakenly entered an ending coverage date that was 1 day shorter than the actual end date for the trip. She was very helpful in changing the date and proceeded with the voyage without any worry or problem.

I expected some real help finding a provider in Cairns Australia, but was given only a not very adequate list. Ended up going to the emergency room anyway. Couldve done that on my own. We'll see how it turns out.

Filed my claim with IMG with all supporting documentation. Still waiting on my claim status.

They acted very professionally to explain to me in detail about the rental car insurance policy as part of comprehensive plan.

I injured my arm and went to emergency room in Londonderry, North Ireland. After waiting hours, I never saw anyone but Triage Nurse. We did advise the that we were leaving. I am not sure if they are going to bill for my time there. I did contact someone at the Insurane company regarding this matter before I went.

The online claims process with IMG failed. It took hours to work through because they ask for a medical form to be filled out by a doctor even though Covid is an obvious illness from the test. Then I got emails from them requesting that I fill out a form because they did not receive all of the information from online. I have to do it all over again, but this time using a form, taking more hours of my life. I would not use IMG again.

My wife submitted my claim as we got delayed due to an airline strike in Germany that inquired us to fly into Zurich, which led to the purchase of train tickets we initially did not anticipate. Hopefully, this matter can be resolved in a short time.

Last week I submitted my documents for my husband and myself to receive my loss of canceling my flight due to the Lufthansa strike and purchasing a train ticket from Zurich to Stuttgart, my original destination to fly in. I hope to hear from IMG soon to resolve my requests.
After purchasing travel insurance for the past 15 years through Squaremouth, this is the first time I am filing a claim.