IMG
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 2,155 Reviews Since 2005

  • Rating 2 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    July 3, 2022
    LARRY from CA Verified Squaremouth Customer

    You were quick in accepting my payment and sending us the policy, but until now we haven't received our claim/funds

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    22 out of 24 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    July 1, 2022
    David from LA Verified Squaremouth Customer

    The IMG claims form does not include an option that reflects my situation:
    Trip interrupted by positive Covid test required by cruise line
    prior to sailing. Since I had no symptoms and subsequent “home” tests
    were negative, I did not find the claim form medical questions to be relevant
    to my situation.

    Was this review helpful to you?

    20 out of 22 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    June 25, 2022
    Marianne from FL Verified Squaremouth Customer

    I needed to increase my coverage after initial purchase; the process was handled well, and with a REAL PERSON.

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    12 out of 14 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    June 24, 2022
    Suzan from PA Verified Squaremouth Customer

    Wish I would have known that the policy did not include rental car coverage. We had a terrible situation with the car-and now have no recourse.

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    8 out of 13 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 17, 2022
    Garry from GA Verified Squaremouth Customer

    Considerably lower cost than the Cruise Line offer. Comparable coverage.

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    22 out of 24 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    April 3, 2022
    Mark from GA Verified Squaremouth Customer

    The process of applying and securing insurance was easy and un-complicated.

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    14 out of 16 people found this review helpful

  • Rating 2 out of 5
    Policy:
    iTravelInsured Travel LX
    Review Received:
    March 27, 2022
    Diane from NJ Verified Squaremouth Customer

    Claim placed 12/14/2022 due to US state dept placing Iceland on Level 4 Do Not Travel status. Although I have only requested my $500. Deposit to be refunded and I have submitted NUMEROUS proofs that this was nonrefundable and have received a letter from the insurer that I have complied with ALL requirements, I have still NOT received reimbursement. I am planning a future trip but will not choose this insurer.

    Review Updated: 04/24/2022

    Very poor communication. My claim took over four months to settle and I was only asking for a minuscule amount of money (deposit on trip). Each time I submitted requested documentation, then the company requested even more resulting in hours of wasted time.

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    102 out of 102 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    March 20, 2022
    Karen from NM Verified Squaremouth Customer

    I filed 2 claims, one for a lost jacket of my husband, and one for extreme delay - it took 30 hours to get from Albuquerque to Boston. The paperwork was repetitive, extremely time consuming (several hours) and annoying, not well focused. The few times in the past when I have filed a claim, it has been much more to the point.

    They have acknowledged receipt of the claims, and I am waiting to hear the conclusions.

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    73 out of 73 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    March 16, 2022
    Raul from GA Verified Squaremouth Customer

    It’s been two weeks since I filed my claim and still have not received the result.

    Was this review helpful to you?

    30 out of 41 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    March 14, 2022
    Nicole from FL Verified Squaremouth Customer

    I needed to adjust my purchase price, originally I only had the price of 1 person not two. It took several days for customer service to get back to me on a revised dollar amount and several more days to actually get my new policy. There should be a better way to do this, more automated with confirmation that my communication was received and processed.

    Was this review helpful to you?

    27 out of 28 people found this review helpful

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