Reviews, Sales, and Service Ratings for
IMG

THEY REFUSED TO PAY. Upon federal government travel restrictions, we did not travel. USELESS INSURANCE, NEVER AGAIN. Since I did not travel the insurance premium paid should at least be returned.

Claim received by ITravelInsured by certified mail 0n 3/16/2020. I have called them and emailled them but have not received any response. I'd like to know if my claim is being handled.

My complaint with iTravelInsured is the difficulty in connecting with them on the phone. They must be significantly understaffed because the "hold time" when calling their customer service department is unacceptably long.

I attempted to add some hotel and other expenses to my contract. Apparently you had some kind of significant computer system failure. I literally was not able to speak to anyone about my issue for over two weeks. I tried every day and when I did speak to someone, all they told me was your systems were down, try again tomorrow. I suspect all this harmed your revenue significantly.

My service experience during that time was terrible.

Hope you have recovered.

It's impossible to add coverage or a traveller, and meet the 24 hour requirement that you have to maintain for some coverage. So I see it as a scam, and after about $10K of purchases over the last few years, for over $100K of trips, I believe that we are through. Adios.

Claim form easy to understand. My husband died in January. Learned the servers were down and could not get through to representative. Did receive email message this week claim was approved. Have now received as of March 5 the reimbursement was deposited into bank account.

I have complaints! ITravelinsured has dropped the ball. Itravelinsured had already agreed to the claim. It’s embarrassing how bad they are. Even though they had already agreed to the claim the started adding additional, unnecessary requirements. I had to contact square mouth zero complaints customer service who is trying to remedy the situation. One month later, square mouth zero complaints is also having difficulty getting Itravelinsured to respond. have they gone bankrupt?

A week before we were scheduled to leave for our trip, I contacted iTravelInsured to request a quote for additional coverage. I was told that their computer system was down and asked to call back. I attempted to call back every day for the next five days, and never received a connection. As a result, we left on our trip completely uncertain as to whether we had any coverage whatsoever and left to worry about the potential consequences of that uncertainty if we were involved in an accident or had other medical or problems. Thankfully we did not. To date, we still have not heard anything regarding my calls or the coverage that we paid for. This is a very shoddy way to run a business. I absolutely will not ever consider using either Squaremouth or iTravel Insured again, and I will suggest that any of my friends and family not do so either.

It's been 5 weeks since my material was submitted, with not a word from you. I've called the number listed and get a recording that says your computers are down and to call back some other time - this over the course of several days. Does that mean the whole company is shut down, no workers, no call backs. Pretty poor customer service.

Fortunately there was no need to file a claim. I felt comfortable buying this plan in the event something drastic may have occurred since I’m immune compromised and was going to a third world country. It’s always a good idea to buy travel insurance!