Reviews, Sales, and Service Ratings for
IMG

I am being denied a legitimate claim and going through the grievance process. This will probably end in court, so, not happy.

It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

itravel insured not as helpful or knowledgeable with answering questions as I would have hoped for (i.e. when to file a claim for air travel refund if necessary). However, worked through my travel agency and will be receiving a refund on air, so did not need to file a claim.

Ann, thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

As a frequent traveler, I was quite surprised and disappointed to discover that the fine print of our contract made no allowances for changes or cancellations due to the recent and continuing pandemic. In New Zealand, thousands of miles from home, as flights were being canceled and countries were shutting their borders, I was provided no assistance when I contacted the insurance company. I was informed that trip interruption or cancellation did not apply under the circumstances. If I am able to travel in the future, I will make other arrangements and not spend hundred of dollars for a policy that in my experience was essentially worthless, and I will a point of communicating my displeasure to my family, friends and online reviews.

We did not interact with the company prior to travel. We just automatically received the policy from them so I cannot really rate that. You need to have N/A as one of the choices for that question.
The only real complaint was the amount of time it took to settle the claim.
Apparently their "system" was down for several weeks which was the reason for the delay and extra effort on our part. However, the representatives were very helpful, courteous and professional. It obviously was not their fault that the system was down and the claim was appropriately settled.

Richard, thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

My cruise was cancelled due to COVID-19. Unfortunately a global pandemic is not a reason for getting reimbursed for a travel insurance claim. Luckily all of my costs were refunded by the various vendors. When I spoke with a customer service rep for the insurance agency, they were able to assist me in the process of having my insurance premium refunded.

John, thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.

We filed a simple, straightforward property loss claim buy iTravel took months to handle the claim and then refused to pay without providing any reason. I recommend buying insurance somewhere else.

Lei, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

Our trip was entirely canceled due to countries on our itinerary being locked down due to COVID19. All of our flights were canceled due to travel restrictions between countries.
I am unsure as to the status of our claim. We are currently out over $1400 due to United Airlines refusing to reimburse us for our cancelled flights booked through them.
We have been informed that claims will take much longer to complete due to the burden of COVID19 claims.
If we recover the $1461.64 that we are currently short, we will be pleased with our insurance purchase. Time will tell.

Joseph, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

For this claim I emailed itravelInsured and I did get a claim form.

I filed a claim for a November trip. The communications and time the claim took was unreasonable. SquareMouth service rep helped me resolve that claim. I had already bought insurance for this March trip. I am very afraid of how this insurance company will handle the claim. I do know if there is a problem SquareMouth will be there to help me through it.

Unless this claim is handle better I will be looking for other insurance for future trips.

Arthur, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

OVER 9hours on hold dropped calls On line was just as bad virus caused a lot of if B UT YOU HADTIME TO RAMP UP I WILL USE U AGAIN

Thomas, it’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.