IMG
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 2,155 Reviews Since 2005

  • Rating 1 out of 5
    Policy:
    Patriot International
    Review Received:
    December 12, 2019
    Rafael from CA Verified Squaremouth Customer

    I cancelled this policy because it was not a good value. It excluded HIV-positive customers and was therefore worthless. Furthermore, it is secondary to any insurance I already had.

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    16 out of 27 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Patriot International
    Review Received:
    December 12, 2019
    Bryan from CA Verified Squaremouth Customer

    I cancelled this policy because it was not a good value. It excluded HIV-positive customers and was therefore worthless. Furthermore, it is secondary to any insurance I already had.

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    15 out of 28 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel LX
    Review Received:
    December 11, 2019
    Stuart from MA Verified Squaremouth Customer

    The airline canceled our flight the day before we were scheduled to depart. We were able to book another flight at double the cost. Our claim was handled quickly and fairly.

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    3 out of 3 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 7, 2019
    Christine from OH Verified Squaremouth Customer

    Our trip was cancelled due to airline changes with AA which couldn't accommodate our needs to get home. Very disappointed. We contacted the insurance carrier but that wasn't a qualifier to collect on the expense of our trip.

    Response From:
    IMG
    IMG:
    Becky
    Response Received:
    December 9, 2019

    It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

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    4 out of 5 people found this review helpful

  • Rating 2 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 5, 2019
    Dale from NC Verified Squaremouth Customer

    I mailed my claim on Tuesday December 3, 2019 so I can't comment on if I'm satisfied with the process yet.

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    1 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 3, 2019
    Rhett from TX Verified Squaremouth Customer

    Great coverage at an affordable price. Thankfully, I didn't have to use it, but appreciated the peace of mind it afforded.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    November 30, 2019
    Kenneth from SC Verified Squaremouth Customer

    Purchasing through SquareMouth was easy and we were lucky that our trip went perfectly, so we did not need to file a claim with TravelInsured.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    November 26, 2019
    Grace from CA Verified Squaremouth Customer

    Nice and easy

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel LX
    Review Received:
    November 25, 2019
    Ruth from MA Verified Squaremouth Customer

    Easy to obtain. Appeared to be adequate coverage for what I wanted. Glad I did not have to give a claim.

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    0 out of 0 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel LX
    Review Received:
    November 24, 2019
    Thomas from FL Verified Squaremouth Customer

    We had to cancel a trip due to Medical issues and should have been reimbursed 100% according to our understanding. To date we have received no refund.

    Response From:
    IMG
    IMG:
    Becky
    Response Received:
    November 25, 2019

    We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.

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    8 out of 9 people found this review helpful