0.3% (217) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1294
4 stars
399
3 stars
199
2 stars
84
1 star
133
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,756
Since 2005
MONTHLY SALES
1681
Average Monthly Sales Since 2005
REVIEWS
2,155
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,155 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I cancelled this policy because it was not a good value. It excluded HIV-positive customers and was therefore worthless. Furthermore, it is secondary to any insurance I already had.
Was this review helpful to you?
16 out of 27 people found this review helpful
Rating 1 out of 5
Policy:
Patriot International
Review Received:
December 12, 2019
Bryan from CA
Verified Squaremouth Customer
I cancelled this policy because it was not a good value. It excluded HIV-positive customers and was therefore worthless. Furthermore, it is secondary to any insurance I already had.
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15 out of 28 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
December 11, 2019
Stuart from MA
Verified Squaremouth Customer
The airline canceled our flight the day before we were scheduled to depart. We were able to book another flight at double the cost. Our claim was handled quickly and fairly.
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3 out of 3 people found this review helpful
Rating 1 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
December 7, 2019
Christine from OH
Verified Squaremouth Customer
Our trip was cancelled due to airline changes with AA which couldn't accommodate our needs to get home. Very disappointed. We contacted the insurance carrier but that wasn't a qualifier to collect on the expense of our trip.
Response From:
IMG:
Becky
Response Received:
December 9, 2019
It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.
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4 out of 5 people found this review helpful
Rating 2 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
December 5, 2019
Dale from NC
Verified Squaremouth Customer
I mailed my claim on Tuesday December 3, 2019 so I can't comment on if I'm satisfied with the process yet.
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1 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
December 3, 2019
Rhett from TX
Verified Squaremouth Customer
Great coverage at an affordable price. Thankfully, I didn't have to use it, but appreciated the peace of mind it afforded.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
November 30, 2019
Kenneth from SC
Verified Squaremouth Customer
Purchasing through SquareMouth was easy and we were lucky that our trip went perfectly, so we did not need to file a claim with TravelInsured.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
November 26, 2019
Grace from CA
Verified Squaremouth Customer
Nice and easy
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
November 25, 2019
Ruth from MA
Verified Squaremouth Customer
Easy to obtain. Appeared to be adequate coverage for what I wanted. Glad I did not have to give a claim.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
November 24, 2019
Thomas from FL
Verified Squaremouth Customer
We had to cancel a trip due to Medical issues and should have been reimbursed 100% according to our understanding. To date we have received no refund.
Response From:
IMG:
Becky
Response Received:
November 25, 2019
We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.
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8 out of 9 people found this review helpful