0.3% (217) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1294
4 stars
399
3 stars
199
2 stars
84
1 star
133
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
67,756
Since 2005
MONTHLY SALES
1681
Average Monthly Sales Since 2005
REVIEWS
2,155
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,155 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Claim process for cancellation for medical reasons was very complex, but the claim was paid eventually.
Was this review helpful to you?
4 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
November 16, 2019
Pastor from NY
Verified Squaremouth Customer
Very good and trust cover
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
November 14, 2019
Michael from CA
Verified Squaremouth Customer
Paperwork was a6 hour process, and could be simplified for obvious situations .
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
November 13, 2019
Nancy from ID
Verified Squaremouth Customer
I have the policy but have not interacted with them except when I first purchased the policy.
I have downloaded the claim forms and am getting ready to submit them.
Was this review helpful to you?
0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
November 11, 2019
Carol from AR
Verified Squaremouth Customer
When I called them from Mexico, they were polite and sent me the claim form almost immediately. I was on hold for a bit, though, but not too bad.
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
November 8, 2019
Doris from NJ
Verified Squaremouth Customer
I am waiting for review of my claim. They responded quickly to my claim to say they are reviewing it.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
November 5, 2019
Linda from CA
Verified Squaremouth Customer
The claim process went smoothly. Some required items seemed unnecessary or redundant. Took a great deal of time on my part but I am a very detailed person and didn't want to be incomplete and then play claims ping pong match. Once I sent in paperwork, my claim was settled within 60 days or so. They had everything they needed and gave me what I asked for. I will use them again for sure.
Was this review helpful to you?
3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
November 3, 2019
James from Costa Rica
Verified Squaremouth Customer
So far, it has been fine.
Was this review helpful to you?
5 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
October 31, 2019
Raymond from CA
Verified Squaremouth Customer
Claim was approved 15 days after submission, as initially stated. Payment was one week later. Amount of time seems reasonable.
Was this review helpful to you?
4 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
October 30, 2019
Ivan from IN
Verified Squaremouth Customer
No interaction before the trip....called with the question after we arrived...the answer was satisfactory. No other experience so far.
Was this review helpful to you?
0 out of 0 people found this review helpful