Reviews, Sales, and Service Ratings for
IMG

The claims process was very time consuming, but hope to have a outcome that matches what the coverage states:

I received an automated reply that they received my claim and will be reviewing it. No further communication from them so far.

Working with Squaremouth was a good experience. The rep was helpful and ready to answer my extra questions any time. She totally reassured me of several concerns. I would recommend again.

Purchasing the insurance was straight-forward and price-competitive. However, when I upgraded my flight after originally purchasing the insurance, I wanted to update the insurance amount of my trip to reflect the new cost. I first called iTravelInsured, but was told I had to send an email. I sent an email and received no response. I sent a follow-up email and eventually got a quote back via email. The new quote was more than double the original quote, even though the total cost of the trip was less than double. I felt it should not have been so difficult to get the updated quote, and I do not understand why the additional insurance was so much higher.

It’s IMG’s mission to be there for our members, which means listening to your feedback and making improvements to better serve you. We are sorry IMG did not meet your expectations; help us improve by sharing additional feedback. Please email us at RatingsandReviews@imglobal.com to start the conversation.

Simple, easy and the best price

I purchased the policy when I made my first trip payment. This was almost a year before my expected departure date. A couple weeks before departure, I noticed that my actual departure date and return date were one day different from those that were covered by the policy. I called the customer service number, explained the situation and got it adjusted with no problem. I received a confirmation email within minutes.

They denied everything. Even doctors I found through their website. It was extremely difficult to try and determine what and who they would or wouldn't cover, and in the end, they covered nothing.

We are sorry we did not meet your expectations. We value your feedback and take concerns such as yours very seriously. Although IMG will not discuss the details of claims in a public forum, we welcome the opportunity to further discuss your claim privately. Please contact us directly at www.imglobal.com/contact so we can continue this conversation.

Price brackets are to large, need more price brackets to choose from.

I would use them again.