IMG
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 2,155 Reviews Since 2005

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    August 12, 2024
    Douglas from TN Verified Squaremouth Customer

    People very knowledgeable and helpful in contrasting different policies.

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    1 out of 4 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    August 11, 2024
    Steven from AZ Verified Squaremouth Customer

    Had to mail claim in.because electronic attachments does not work.

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    2 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    August 10, 2024
    June from MD Verified Squaremouth Customer

    Your website was customer friendly and easy to use. I had a few questions and your staff was able to answer it over the phone. I would use your vacation insurance again and recommend it to family and friends.

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    4 out of 6 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    August 8, 2024
    Teresita from TX Verified Squaremouth Customer

    We were denied reimbursement for our delayed trip, though we were given enough documentation to support our claim.

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    22 out of 23 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel LX Basic
    Review Received:
    August 8, 2024
    David from CA Verified Squaremouth Customer

    Great coverage, not too expensive.

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    2 out of 4 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    August 7, 2024
    NAYANA from NJ Verified Squaremouth Customer

    IMG customer service does not change or correct anything like if we want to edit anything on the policy. They ask us to write an email .
    They should be able to correct it ,save our time by writing email. specially when we are calling with in 24 hours of writing.
    Thanks

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    6 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    August 5, 2024
    JORDAN from TX Verified Squaremouth Customer

    They made a determination I agreed with after reading my policy and limits. It took a couple weeks after claim submission but payment was super quick within a day after.

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    3 out of 3 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    August 3, 2024
    Shai Nissim from NY Verified Squaremouth Customer

    My claim is T13437
    TCLI084552962
    I had to cancel my flight because of Conjuctivitis(pink eye). The doctor advise me that it is highly contagious and prescribed drops for 3 days. I gave IMG the doctor documents but IMG giving me hard time because they want the doctor to fill out a form asking him if he advised me not to fly. I don't have access to the doctor now because he is not my primary doctor. I will be contacting NYS department of insurance and finance for guidance and complain. You are quick to collect policy money but to process a claim becomes an issue.

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    23 out of 25 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel LX Basic
    Review Received:
    August 2, 2024
    Alice from NY Verified Squaremouth Customer

    I interacted with IMG when I realized that I would need to extend my trip and was very disappointed to learn that the only extension I could get would be for medical coverage, not trip insurance. In addition, the medical coverage was secondary, not primary, and it seemed rather expensive--almost as much as I paid for my entire trip insurance prior to the extension. That's why I gave a rating of 4 instead of 5 stars.

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    6 out of 6 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel Essential
    Review Received:
    July 29, 2024
    Paul from NJ Verified Squaremouth Customer

    I just filed my claim today July 29 2024 - email me again in 1 month

    Review Updated: 08/27/2024

    as per policy, IMG trip interruption coverage paid 100% of my hotel bill (1 night)
    plus the taxi from airport to hotel

    Was this review helpful to you?

    5 out of 6 people found this review helpful

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