0.3% (214) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1274
4 stars
395
3 stars
197
2 stars
83
1 star
131
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
65,700
Since 2005
MONTHLY SALES
1386
Average Monthly Sales Since 2005
REVIEWS
2,126
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,126 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Everything was great until I had to cancel my trip because of my father in laws pending death. Then you retired to many personal questions from his doctors which broke the confidentiality laws. So I made the claim when he died with his death certificate and you still didn't refund my money. All I'm asking for was $200 back. I would think it would be in your best interest to refund such a small amount vs the bad reviews and recommendations that I will be passing along anyone and everyone on social media about how you opperate your business. You lead people to believe if they get your insurance they can rest assure if they need to cancel their trip well that's NOT the case!!!! I am very dissatisfied
Was this review helpful to you?
53 out of 58 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Standard Travel
Review Received:
July 8, 2015
Daniel from TX
Verified Squaremouth Customer
Great experience so far, hoping the claim goes as well.
Was this review helpful to you?
0 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
June 5, 2015
patricia from CA
Verified Squaremouth Customer
Easy to negotiate SquareMouth and we have insured several times with them. Rates are good, too.
Was this review helpful to you?
0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
June 3, 2015
PaulD from VA
Verified Squaremouth Customer
This program was very easy to use and prices were below or at other companies. If you had any problems filling out forms, assistance was available by calling or online. In the end we filed no claim but it was a comfort knowing it was there if we needed it.
Was this review helpful to you?
0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Elite
Review Received:
May 28, 2015
Myra from Ireland
Verified Squaremouth Customer
My experience was pretty simple. Everything I needed was covered in the policy at a fair price. It help me enjoy my vacation, known I was covered in the event of any medical issues.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Standard Travel
Review Received:
May 22, 2015
APRIL from WI
Verified Squaremouth Customer
I gathered up probably a dozen documents and forms to verify and complete my claim, converted them all to .pdfs and emailed them to the agent handling my claim. This was kind of tedious, but I doubt there is any other way to truly verify a claim speedily.
So, if you are on the fence about whether to purchase travel insurance, I would recommend considering whether it would be worth your time to save, gather, prepare and send claim information. If you are not good about doing paperwork and think you might not get around to completing a claim, the insurance might be a waste.
I have more time than money, so it was definitely worth it for me. The agent that handled my claim was exceptionally helpful and professional, and I was fully reimbursed for my claim. I appreciated being able to complete the process online, without snail mail or telephone tag. I would definitely purchase from iTravelInsured again.
Was this review helpful to you?
106 out of 107 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Elite
Review Received:
May 20, 2015
Eleanor from ON
Verified Squaremouth Customer
As a healthy, fit, and not accident-prone adult, I hate having to buy any kind of travel insurance. I get the cheapest medical policy I can find that will supplement the coverage provided by my health plan at home. After googling a number of options, I spoke on the phone with a Squaremouth rep who gave me clear info and advice on the best option. I then went online to purchase it, since I didn't need her help to do that.
I have noticed that a number of companies offer 'top-up' policies to cover extra days spent away from home. My health plan covers 80% of medical costs incurred out of the country, and I would like to see a secondary-provider policy that would pick up the other 20%. Mine can't be the only health plan that works on percentages as opposed to days of travel. As it is, I have to guess what would be 20% of costs, based on worst case scenario illness or injury.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
May 7, 2015
George from KS
Verified Squaremouth Customer
Below is a copy on an email I just sent to customer service just to make sure you receive it and get back to me about the situation described in it:
Hello,
Today, I received two emails, each of which was questioning me about a cruise from which I just returned.
One listed Squaremouth Policy 10572015040410342590 and the other listed Squaremouth Policy GTC-100428.
I am writing because I want to confirm that ONLY Squaremouth Policy 10572015040410342590 was active, and that I received a refund for Squaremouth Policy GTC-100428.
I bought the GTC policy in error on 4/4/2015 and called your customer service line immediately to cancel it and buy the other. I spoke with a polite and well-informed young lady who handled that transaction.
Please confirm at your earliest convenience.
Thank you.
George Kaywood
gkaywood@earthlink.net
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
April 11, 2015
Gretchen from NY
Verified Squaremouth Customer
Really can't comment until I see the resolution of my claim
Was this review helpful to you?
0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
March 30, 2015
Nafeesah from DE
Verified Squaremouth Customer
Everyone I spoke with at iTravelInsured was very helpful and provided an exact answer. I would recommend this policy to other travelers.
Was this review helpful to you?
0 out of 1 people found this review helpful