0.3% (217) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1293
4 stars
399
3 stars
199
2 stars
84
1 star
133
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,577
Since 2005
MONTHLY SALES
1643
Average Monthly Sales Since 2005
REVIEWS
2,154
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,154 Reviews Since 2005
Customer Reviews for IMG
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This is the second time I have used SquareMouth to research and purchase travel insurance. I like having competitive insurance quotes, and coverage options, and reviews right on screen, allowing me to make an informed decision. In this case the iTravelInsured policy fit my needs and was competitively priced. Thankfully all worked perfectly on our trip, so there was no need to make a claim, but the peace of mind I had knowing I did have travel insurance was valuable to me.
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2 out of 4 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
May 7, 2017
Linda from CO
Verified Squaremouth Customer
I filed a claim via U.S. Mail for baggage delay, and never received a response. Upon contacting them by email they claimed they never received my form and documents. I re-submitted via email with scanned documents over 2 weeks ago and have not received any communication from the company at all. I would not choose them again!
My 3 star rating for pre-departure was chosen because it wasn't possible to choose "not applicable". I did not interact with them pre-departure.
Review Updated: 06/04/2017
The good news - they finally paid the baggage delay claim of $150 (their maximum). Also I may have had less than great documentation so I appreciate no pushback on this.
The bad news - when I first filed the claim by U.S. Mail they claimed they never received it. Also, through a period of about 3 months getting this settled, they never voluntarily communicated with me in any way to report on the status of the process. I just finally received a check. I got Squaremouth involved at one point, not sure whether this prompted the final settlement of the claim.
On balance, I'm not impressed with this company.
Response From:
IMG:
Bailey Foster
Response Received:
May 8, 2017
We apologize for your frustration with this claim. The claim was received April 26, 2017. On this day a response was sent acknowledging receipt of the claim documents. Claim processing time normally takes approximately 15 calendar days from the date received for the claim to be formally reviewed. This claim has been processed and payment representing the maximum benefit is being issued. Should you have any additional questions, please contact us at itravelclaims@itravelinsured.com or 866.243.7524.
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3 out of 3 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
December 15, 2016
Randy from FL
Verified Squaremouth Customer
I would be careful with this company. We purchased a policy then had to make a claim because of a family illness. I would say that at every turn, they were looking for nit-picky reasons to delay paying and try to deny the claim by asking for what in my opinion were superfluous documents. In the end, I got them everything they asked for and they did pay the claim though I can imagine having an issue had I not been so thorough in gathering my information especially the forms from the doctors. If they had denied I would have invoked the cancel for any reason option, which I paid extra for, but that would have meant eating 25% of the cost. My claim was not for a lot of money - $1300, not sure how they would have dealt with a larger claim. Further details: I had to call them many times to get a status update, they would mail me denials even though my claim was still open and they had literally asked me a few days earlier for the additional documentation. Many of the agents were not knowledgable and it was difficult to get in touch with someone who was. I chose this company because their price was very competitive, I don't know if a more expensive policy would have a better claims process, but I can say that this experience would not make me choose this company again if I was trying to cover a more expensive trip. SquareMouth makes the buying process simple, but you are on your own with a claim unless you want to invoke their zero complaint guaranty. I didn't do that because ultimately I got paid, not sure whether they whether they could have gotten me paid if I was denied. If you do choose this or any other insurer, I would be very meticulous with your forms and information.
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74 out of 74 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
September 24, 2016
Fran from MA
Verified Squaremouth Customer
I only get Travel Ins. In the event of illness, job loss or death of a family member. Unfortunately, most Ins. Companies avoid any payments if at all possible. You MUST read the fine print and ASK the right questions. For ex., if an airline goes on strike and makes an announcement prior to your departure date, you have NO coverage. It must occur extemporaneously on the departure date. When does this happen???? Beware!!!!
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3 out of 4 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Deluxe Travel
Review Received:
August 28, 2016
Austin from Trinidad and Tobago
Verified Squaremouth Customer
This was actually the third time that we used ItravelInsured for our trip insurance. The initial two occasions were a dream. Queries were promptly answered, quotes were immediately sent and follow-ups were timely and valuable. Additionally, I did not have to ask for documentation and when they were received, they were complete and accurate.
This time, I had a really tough time with my interactions. It was clear that our contact was either not reading my mails, did not fully understand English or just plain, was not interested. Moreover, I am the one who had to follow-up. Additionally, I had to request documentation and also remind my contact to send them.
Ultimately, we got the insurance finalised, so all's well.
Look, I know as clients, my small group of four, pose an unusual problem for your agents. We plan our trips way ahead of the due dates, because they are mainly big sporting events like the Olympics or FIFA World Cups. Moreover, we try to include any expense that impact our trips. In most instances, apart from the travel and accommodations, other expenses come in over the weeks and months following our first application for insurance; for example, tickets, rental car expenses etc. As proof, we only received our final batch of tickets for the Rio games, from Cartan, just 7 weeks before our departure Thus what usually happens is that I would request additions to the initial policy rather than a new policy.
Please do not use these comments to screw-over my contact; however, I will respectfully ask that you assign an agent to our account, who understand these nuances, so that the process can be smoothly executed. Russia 2018 is not far away.
Response From:
Squaremouth: Kelly Calkins
Response Received:
August 29, 2016
Thank you for posting a review.
We apologize for your negative experience with iTravelInsured.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
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3 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
June 25, 2016
Julie from GA
Verified Squaremouth Customer
Even though I didn't need to file a claim, your customer service rep was AWESOME! I will highly recommend your company to everyone!!! Better than the other company I've used in the past!
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0 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
November 19, 2015
Vesta from WA
Verified Squaremouth Customer
This policy was cancelled with a full refund prior to travel. Thank you.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
November 4, 2015
Meredith from WA
Verified Squaremouth Customer
I didn't even think about the insurance. It's just something I need in case of problems, and I didn't have any.
I loved buying and forgetting!
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1 out of 4 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
November 1, 2015
Howard from PA
Verified Squaremouth Customer
Will be able to provide more comments after my clam is completed.
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0 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Standard Travel
Review Received:
October 26, 2015
Arthur from RI
Verified Squaremouth Customer
easy, user-friendly on-line application. helpful customer service answered my questions in fast and efficiently.
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1 out of 2 people found this review helpful