Reviews, Sales, and Service Ratings for
IMG

I am in the process of a claim and cannot get a customer service representative to return my email or fax

I had some questions regarding the policy I purchased, specifically about cancelling for medical reasons. We has an emergency 2 days before we were to leave on vacation and had not been cleared for travel at the time. After calling customer service, everything was explained in detail including steps that would need to be taken on my end should we have to cancel. Agents were nice and stated they put a note in my file that this was a possibility. Luckily we were able to continue our trip as planned. I would use them again.

We paid $656 for an expensive travel policy with iTravelInsured. Then, we changed our travel plans to leave a day earlier. We wanted to contact iTravelInsured to let them know of the date change. We called every phone number we could find for iTravelInsured to ask them to add the extra day and THEY DID NOT ANSWER ANY PHONE NUMBERS, not the 800 numbers, not the collect numbers, none.

Had we had to make a call from overseas, we would not have been able to get iTravelInsured to answer the phone, since they did not answer when we were still in the US. So, we had NO peace of mind about any help should we have had a problem, as we traveled in the Middle East.

It never occurred to us that we should call and test the customer service numbers of a potential travel insurance company BEFORE we purchased a policy. But we will be doing so in future. We have many international trips scheduled through the end of the year, and more planned for the next few years.

But, with this really bad experience, we will certainly NOT be getting our travel policy from iTravelInsured or from Squaremouth.

If we could give it 0 stars, we would have done so. And we assume that you will not be publishing this bad experience. Too bad, you should warn other travelers...

I talked to a customer service agent and told her exactly what I needed and she brought up 3 policies of which I did choose one.
It was effortless and easy and I felt I was covered for anything that could possibly occur. It's great to have such a peace of mind.

Contacted 24-hour hotline over Thanksgiving weekend when fell in on trip to Peru and required medical attention. 24-hour Emergency Travel Assistance with global peace of mind was non-existent. All phone numbers contained message that they were closed for the holiday. When I finally connected, help line was short on definitive guidance concerning coverage regarding "trip interruption" and how to proceed. Disappointed in service level and not living up 24-hour hotline marketing.

I am filing claim now and will try to update this review once resolved.

I'm going to a trip to Vietnam for 6 weeks, therefore, I needed a quote. please contact us at this email or 714-657-5995 thanks

Over all the service back up one were are very carefully , excellent !!

I have not yet made a claim as I do not yet know if my accident will be covered with my primary insurance. If I receive a bill from the hospital and doctor, I will be filing a claim. Thank you.

Love Squaremouth - have used it several times. Always easy to get and review quotes then purchase. This trip had to be cancelled due to cancer treatment, so claim was filed November 8, 2017. Still awaiting decision and/or reimbursement. They requested additional medical info from provider on 11/27/17.

We reported the incident/claim. The rep told us to file a claim when we return home. We are in the process of filing.