Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

We had to cancel our trip. We purchased cancel for any reason. We did the cancellation as instructed. All paperwork from our travel agency was provided with our cancellation. That was almost one month ago. They keep asking for a cancellation letter. We have sent twice, including with the first day of our claim, a cancellation notice provided by the cruise line. They continue to say they need one. I spoke with a supervisor who stated she did see the cancellation document and she would have the reviewer call me. The reviewer called and left a message that they need a cancellation document. This makes no sense. The travel agent says to have them call. I have also mentioned this. After a month of providing everything they are still saying they do not have a letter, but the supervisor confirms they do. This whole process has been ridiculous. They just dont want to pay our claim. I would never recommend or use them again. And I want my money back. I am considering putting in a complaint with the insurance commissioner soon.

The process was easy and my agent was very helpful. Having a policy gave me peace of mind during my trip.

I’m disappointed in how long it is taking to hear back on my claim.

Terrible communication with the 24 hour line - I was given conflicting information. Their systems were down? And they were unable to accurately answer my questions.

A member of our group wasn't feeling well and thought they might need a prescription medicine in our destination spot. We contacted the insurer's 24 hr line to find out what to do. It was an OK experience- the insurer was not medical and didn't have advice on where to go locally, but did initiate a claim I think.

Absolute worst. They deliberately are making this difficult in the hopes I give up and they do not need to pay my legitimate claim. Never again.

We filed a claim verbally through the 800# while on our trip to Europe within 24 hours of having my suitcase stolen off a bus. We are in process of documenting everything and soon will send in all necessary information. The phone call was helpful. The claim is #M24B307462, and we look forward to getting it settled soon.

After filing a travel interruption claim it seemed impossible to me to speak to a "real" person and to get any questions answered. I mostly replied to an automated messaging service that often asked the same things and for the same documents several times (even after I already had provided them). After calling the hotline I was told an agent assigned to my claim would be getting back to me. That never happened, except if you count these automated messages.
The claim is now closed (without me ever having the chance to speak to someone assigned to my claim) and I got an email saying that the payment for my claim has been issued. I did not receive anything yet, nor information on how I should be expecting that payment. But I am still hopeful I will receive it somehow.

We did not need to file a claim with our travel policy. We were satisfied with the policy. It was easy to read and to understand. I would use Squaremouth and John Hancock again and I would recommend the company to others.