Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

Let's see how the claim goes through the process. I've provided as much information as I can.

The purchasing part was very easy. We have communicated with your customer service reps regarding a claim that we are filing. They have been stellar in their professional and courteous manners. We are a bit confused by a recent email we received asking for documentation for our claim. Some of what they asked for was not pertinent and some of it had already been submitted via upload on your website.

I filed a claim for a shore excursion that was cancelled and not reimbursed.
I provided all the documentation that was provided by the travel agent showing that the excursion was cancelled because of the conflict in Israel but we still have not been reimbursed for those expenses.

Linda & Steven Smith
6782965670

Like all insurance, this policy gave us peace of mind. On travel insurance this being in two critical areas: (1) knowing that we could plan and finance our trip in advance without having to worry about getting sick or otherwise experiencing real impediments to us going on our trip {cancel for any reason policy}; and (2) knowing that if we got sick or injured while we were abroad that we could get adequate medical care and get back to the US without ruining ourselves financially.

We had to cancel our trip due to a medical condition of one of our travel companions. The process to file our claim and proper documentation was fairly easy and the claim was paid in a timely manner.

None at this time. Will give you an update in 4 weeks.

Rob

We had planned and booked a trip to London for 2 weeks in late April, flying with miles, staying mostly in London but with a 4-day all-inclusive holiday of guided walking in the Peak District. The latter expense was the main non-refundable expense, which I covered with the insurance. My husband was diagnosed with a bad case of shingles one week before our departure date to London. We canceled the trip and I filed a claim on the John Hancock claims portal around April 15. The claim was acknowledged immediately and I received one request for additional documentation, which I provided. The claim was processed and I received notice by email that it had been approved 2 weeks after filing. We received the check from John Hancock by May 1.

The process was quick and easy, and totally satisfactory. We will be choosing this insurance comp[any for our trip insurance in the future.

I put in a claim for a very long delay and it hasn't paid out yet.

JH has outsourced claims to another company which drags their heels in approving claims. I was unable to get any help from the 24 hour assistance when we fell ill on our recent trip. We filed a claim and it has been weeks and they keep asking for more documents and they are difficult to reach by phone. They do not respond to questions by email and it's been almost three weeks from our claim. I will NEVER purchase from Hancock again. We have been buying insurance for a decade without a single claim. Stay clear of JH until they start doing their own claims. Starr Travels / Sedgwick, the contracted middleman, is useless and seems NOT to want to honor legitimate claims.