Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

My husband and I traveled to Italy the end of September. Our non stop flight to London on British air was cancelled out of Las Vegas. We were notified 3 weeks before departure. That gave us enough time to arrange another departure travel plan. Our non stop flight home out of London/Las Vegas cancelled at the last minute not giving us enough time to plan another flight on our original departure day. We had to pay for accommodations for the extra night in Venice. I submitted a claim to the John Hancock Agency for reimbursement for the hotel and meal charges.

I called the 24 hour line and was told they are only answering service and they would have someone call me, that was 2 weeks ago. Nerver received the return call

Was unable to go to Thailand on the dates,I've chosen. Would like to change dates to October 15 to Thailand. My phone number, 219 276 619 3. Dates I want are October 15 till December 15.

My baggage was lost and wasn't sure how the process would work - the agent answered promptly and gave me all the info I needed (go purchase items, keep reciepts, file claim when I return). Was a good experience.

I asked 3 different times for a specific answer as to when exactly I would need to cancel the insurance prior to the trip in order to get a refund -- did I need to cancel 48 hrs in adavnce, or by midnight the day before, or literally just before we boarded the plane and our trip began ... and I got the most evasive unclear answers each time "before your trip". SO FRUSTRATING.

No response to claim submission yet.

My flight was delayed beyond 3 hours, and I called John Hancock to confirm coverage for an alternate flight. All they would say was, go ahead and spend the money on another flight. Then submit a claim, and we'll see. That's a little worrisome. Perhaps they will pay the claim, and perhaps not. I would have preferred a clearer statement of what my rights were than, "go ahead and spend several hundred dollars, and we'll tell you later if you get reimbursed"

Efficient service and communication via email, reasonable price for coverage

I called once before leaving with a question about the policy, was instantly connected with a person who had the answer right away, and they also gave me more information relating to my question that I had not thought of. My trip went off without any problems, so I had no need to contact them again, but overall it was a positive experience.

I am gathering documentation for my claim.

Requested extension of policy to cover “any reason” and John Hancock was very responsive.