John Hancock Insurance Agency, Inc.
Overall Rating 4.18 out of 5
Overall Rating 4.18 out of 5 1,384 Reviews Since 2012

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    August 27, 2021
    Erin from MO Verified Squaremouth Customer

    We had a trip complication due to covid. However, because it was not a member of my immediate family with cov8d, the insurance didn't cover it.

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    12 out of 12 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    August 24, 2021
    Anna Lira from IL Verified Squaremouth Customer

    There was an agent from John Hancock Insurance that responded to my inquiry on what is covered, that instead of helping find answers to my questions, instead created fear in me.

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    10 out of 12 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    August 15, 2021
    Shirley from CA Verified Squaremouth Customer

    I called for more information due to Covid 19 and they helped to make sure I had all the coverage done properly,

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    6 out of 8 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    July 31, 2021
    pamela from TX Verified Squaremouth Customer

    No comment

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    3 out of 19 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    July 14, 2021
    Jane from IL Verified Squaremouth Customer

    Good communication and reasonable coverage/rates.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    July 6, 2021
    Diane from HI Verified Squaremouth Customer

    I had to cancel my trip due to covid travel restrictions. John Hancock and the Seven Corners claims customer service was wonderful in walking me through what I need to provide them to make my claim under the cancel for any reason policy. Thankfully, I always keep lots of documentation for all my international trips. This is the first time I've had to make a claim on trip insurance. Glad I selected the cancel for any reason option for this trip during covid. I will choose them again.

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    35 out of 35 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    June 2, 2021
    Thomas from NY Verified Squaremouth Customer

    Although, I had no claim(s), I was able to talk to someone in customer service immediately whenever I had questions. So I give a thumbs up, for not putting me on hold forever, like some other companies..
    Respect

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    14 out of 16 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    May 22, 2021
    David from MD Verified Squaremouth Customer

    I had to change the dates and it was changed within 24 hours.

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    10 out of 11 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    May 22, 2021
    Lana from OR Verified Squaremouth Customer

    I cancelled my trip due to Covid. I had purchased the “cancel for any reason” coverage which pays 75%. I downloaded the form, filled it out and emailed it back with the documentation from the sailing cruise and was paid out right away. Very easy. I’m impressed. Price matters with travel insurance, but hassle free claims matter mor. Thanks John Hancock! I’ll use this insurance again!

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    33 out of 33 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    May 21, 2021
    Sly from VT Verified Squaremouth Customer

    I found Taniyah Green to be helpful and informative. She made my experience very pleasant. This is customer service at it's best.

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    6 out of 8 people found this review helpful

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