0.2% (144) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
797
4 stars
263
3 stars
138
2 stars
57
1 star
87
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
66,389
Since 2012
MONTHLY SALES
477
Average Monthly Sales Since 2012
REVIEWS
1,374
Since 2012
Overall Rating
4.18 out of 5
Overall Rating 4.18 out of 5
1,374 Reviews Since 2012
Customer Reviews for John Hancock Insurance Agency, Inc.
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John Hancock/Sedgwick Claim services are denying my claim because I do not have a completed medical authorization form and receipts for payment.
The acccident happened in Bolivia and we had to pay the bills in cash so the only receipts we have are cash receipts.
The processing company for Sedwick says we have to talk to John Hancock and when I call John Hancock they say we have to talk to Sedwick who processes their claim. So no one wants to take responsibility to help me get reimbursed for medical expenses due to an acccident in Bolivia for which I purchased travel insurance for.
You can be sure that I will not purchase travel insurance from John Hancock again and we travel to Bolivia 3 times a year.
Review Updated: 04/29/2024
John Hancock was not good about explaining on the first contacts with them that the HIPPA form did not need to be completed by the hospital and clinics that performed the services that it was a form that needed to be completed by the patient. They kept saying these are the policies of the company that processes our claims and you have to talk with them. When I called that company they kept saying that these were policies of John Hancock and I would have to talk to them. Just a vicious circle.
After squaremouth Zero complaint became involved and asked for some more documentation and receipts, then John Hancock accepted the cash receipts and paid the claim.
Thank you Squaremouth for stepping in and assisting with this claim.
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10 out of 10 people found this review helpful
Rating 5 out of 5
Policy:
Bronze
Review Received:
March 31, 2024
Richard from GA
Verified Squaremouth Customer
Friendly and helpful staff
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
March 24, 2024
James from MS
Verified Squaremouth Customer
After vigorous research, I thought that the John Hancock Silver policy was the best deal. Thankfully i did not have to use it.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
March 3, 2024
GH from CA
Verified Squaremouth Customer
Very quick processing time and payment of claim!
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1 out of 1 people found this review helpful
Rating 1 out of 5
Policy:
Silver
Review Received:
February 26, 2024
Leon from FL
Verified Squaremouth Customer
I was unable to travel and had to file a claim. I have submitted over 30 documents and the claim has not yet been resolved??!!
My experience has been a zero stars. I will NEVER buy this policy again!!!!!
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14 out of 14 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
February 25, 2024
Anthony from FL
Verified Squaremouth Customer
I needed to change dates of our travel and they were extremely helpful and prompt.
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4 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Bronze
Review Received:
February 16, 2024
Christian from NY
Verified Squaremouth Customer
I had inadvertently entered the incorrect start date for the trip. I called the agent when I realized the mistake and they immediately corrected it and sent a follow up policy with the correct dates. This was very important as Ecuador was asking for proof of medical evacuation in 2023. They seemed to have dropped this requirement January 1, 2024; so technically we could have travelled without a policy, but it felt good to have one.
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2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
February 12, 2024
Shocked from MD
Verified Squaremouth Customer
John Hancock had great customer service. If you file a claim, you will deal with Sedgwick. That was a horrible experience. Be prepared to investigate ( I thought they were paid for that). Be prepared to submit items that were already submitted. Now before buying policies I have to inquire who the 3rd party companies are that business is conducted with.
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16 out of 16 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
January 28, 2024
Lynne from FL
Verified Squaremouth Customer
I will be filing a claim as we were not able to take our cruies. My husband was diagnosed with Stage IV metastatic adenocarcinoma on Dec 15 2023. Thus we had to cancel everything. i am in the process of filing a claim to recoup paid travel fees.
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1 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
January 24, 2024
PATRICE from OR
Verified Squaremouth Customer
Fortunately, I did not have to utilize the insurance. I did have to extend it but 1 day prior to the trip beginning. Otherwise all interactions were smooth. Thank you.
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1 out of 2 people found this review helpful