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Rating 5 out of 5Policy:
BronzeReview Received:
March 1, 2018Susan from FL Verified Squaremouth CustomerWas this review helpful to you?I was not able to make my trip due to my travel companion having emergency surgery. I called John Hancock to see how I make a claim, and they were extremely helpful. I was able to get everything refunded through my travel airline and reward points, so I ended up not needing to make a claim.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
BronzeReview Received:
February 27, 2018James and deb from CO Verified Squaremouth CustomerWas this review helpful to you?While we were were on our trip to Israel we stayed st a hotel in Jerusalem. We then we instructed to label our luggage and they would transport them to our next hotel. Out of about 900 bags - 1 of ours was lost. Actually put in another room in error and the people didn’t see it. It had all our toiletries and medications in it. I was hoping this would have been covered by the insurance. It caused much stress without the medications. But we were told since we got the bag the night before we left it was not covered. We were without for 3 days
Just disappointed it wasn’t covered!
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
BronzeReview Received:
February 18, 2018Helen from IL Verified Squaremouth CustomerWas this review helpful to you?I was directed to the proper site to sign up for travel insurance via email.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
February 18, 2018Ann from SD Verified Squaremouth CustomerWas this review helpful to you?Everything before the trip went well. I'm waiting still to hear how my claim is progressing. It is going on two weeks.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
February 16, 2018Ketsia from NY Verified Squaremouth CustomerWas this review helpful to you?I had some questions regarding the wording of one of the policies. Your staff was able to inform me about the differences in state requirements and the reason for the difference in verbiage.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
BronzeReview Received:
February 13, 2018Janet from KY Verified Squaremouth CustomerI will let you know in 4 weeks
Review Updated: 03/17/2018
It was an easy process and I received my money promptly
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0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
February 12, 2018Hillary from FL Verified Squaremouth CustomerJohn Hancock customer service was extremely helpful when our trip got delayed 2 times and our luggage went ahead of us when we flew international. They make the claim process easy!
Review Updated: 03/12/2018
Extremely helpful and always available. I wish other companies gave this kind of service.
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0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
February 11, 2018Chad from MT Verified Squaremouth CustomerOnce i called about claim i got quick email with forms to fill out and send in.. Process took a few weeks to get back to me....which is fully expected about if my claim request was approved. I am waiting now for check for full amount of my claim request. I was told in email 2 weeks. I am going on another overseas trip in a few months and will purchase another plan again.
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0 out of 0 people found this review helpful -
Rating 2 out of 5Policy:
GoldReview Received:
February 8, 2018Harold from MI Verified Squaremouth CustomerThe clair has not been filed yetbut will be shortly.
I have now reconceived statement from my MD confirming my illness which is reason for cancelling my travel plans.The claim will be issued shortly.
Harold C Ravenna
the Claim has not been filed
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1 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
BronzeReview Received:
February 7, 2018Vince from OR Verified Squaremouth CustomerClaim is still pending.
Review Updated: 03/07/2018
Claim was easy enough to navigate. I was surprised I wasn't assigned a claim number, or if I was, it was not obvious. I had no idea of status of claim until I received my check. Then I knew it was approved.
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0 out of 0 people found this review helpful
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Additional Information