Reviews, Sales, and Service Ratings for
John Hancock Insurance Agency, Inc.

I got misleading information while I was on trip.

Delayed in Singapore 24 hours. I called to find out what to do and was told to go on line. This was not helpful as I was in Singapore and had limited internet. Told the person this she was not responsive. Was also on hold about 30 minutes. Expected better service when there is a problem. Still have not heard from company after 24 hours being faxed.

Got insect bite day before end of trip by the time anything developed into a rash in a day the trip was over. Sought medical attention when got home so would not cancel travel plans air ect. Contacted insurance agency about medical expense and was told would not cover medical expense because by the time i could get to see dr during that time period couldnt get in to see dr till period was over by one day. Contacted squarmouth about problem and was told they would look into it. 6 days have passed and no reply from either squaremouth or John Hancock. Looking into contacting my state insurance commissioner for information about filing complaint.

I am still waiting for the paper work. I need the paper work to submit for the 2 day delay. I hope it comes soon

The agent was very helpful. I am waiting to file the claim for all the information needed to come in.

My return flight was cancelled due to high winds in the Northeast. My trip was delayed one day. I called in to advise the insurance co of my situation. They were sympathetic and I did find a hotel to stay at although many were already fully booked. A claim form was emailed, and I submitted it and my Priceline hotel receipt by fax after we returned. They confirmed receiving my claim, and it is in process.

Our trip was interrupted by the snowstorms in Ireland and the United Kingdom, delaying our return to the USA. We do intend to file a claim as soon as we can collect needed receipts for expenses incurred as a result of the delay.

I have called John Hancock Insurance agency twice in this week and ask that they send me a claim form. Both time I was told that the claim form would be emailed to me that day. I have yet to receive anything from John Hancock except this survey.

It was all OK, but I was never exactly sure what I could or could not use. I was disappointed that dental coverage did not count a capped tooth as "natural."

Site was easy to use. Fortunately, the insurance was unused.