John Hancock Insurance Agency, Inc.
Overall Rating 4.18 out of 5
Overall Rating 4.18 out of 5 1,374 Reviews Since 2012

  • Rating 2 out of 5
    Policy:
    Bronze
    Review Received:
    November 17, 2014
    kathleen from VA Verified Squaremouth Customer

    I cancelled my trip 10 days prior to departure, did not and do not intend to file a claim. Asked if I could be refunded what I paid for the insurance plan. Received 2 form emails asking for 'proof' of cancellation. Just sent another email with the refund amount from the travel agent....doesn't designate what is 'proof' of cancellation.

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    5 out of 6 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    October 29, 2014
    susan from OH Verified Squaremouth Customer

    A immediate family member passed away three days before our trip. The death was sudden and unexpected, after filling out mountains of paper work and providing a death certificate we have not received any followup. We are only asking for a partial refund since the airlines gave us a refund. Absolutely would not recommend this company. Extremely poor customer service!

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    13 out of 14 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Bronze
    Review Received:
    October 26, 2014
    Martin from FL Verified Squaremouth Customer

    Low ratings because I sent an email 30+ days ahead of cruise requesting consideration of refunding payment account not able to make cruise.....never got a response from your Company, and will NOT us again! Even if declining refund, a response is proper way to handle Customers

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    20 out of 23 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    September 25, 2014
    Katherine from PA Verified Squaremouth Customer

    Price and what it offered.
    Yes I would recommend this policy to others

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    June 16, 2014
    Diane from LA Verified Squaremouth Customer

    A claim is currently being filed for luggage that did not arrive a week ago

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    May 29, 2014
    David from IN Verified Squaremouth Customer

    I never interacted with the provider, only with Squaremouth. My interaction with Squaremouth was excellent.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    May 28, 2014
    Bill from FL Verified Squaremouth Customer

    No claim applicable

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    May 26, 2014
    Happy Traveler from PA Verified Squaremouth Customer

    Happy with the insurance policy offered. Happily, we did not need it!

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    May 16, 2014
    Catherine from SC Verified Squaremouth Customer

    Great coverage. Reasonable price.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    May 10, 2014
    Lowell from CA Verified Squaremouth Customer

    I did not need to call them during my trip or to make a claim.

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    0 out of 0 people found this review helpful