0.2% (144) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
797
4 stars
263
3 stars
138
2 stars
57
1 star
87
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
66,389
Since 2012
MONTHLY SALES
477
Average Monthly Sales Since 2012
REVIEWS
1,374
Since 2012
Overall Rating
4.18 out of 5
Overall Rating 4.18 out of 5
1,374 Reviews Since 2012
Customer Reviews for John Hancock Insurance Agency, Inc.
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
I cancelled my trip 10 days prior to departure, did not and do not intend to file a claim. Asked if I could be refunded what I paid for the insurance plan. Received 2 form emails asking for 'proof' of cancellation. Just sent another email with the refund amount from the travel agent....doesn't designate what is 'proof' of cancellation.
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5 out of 6 people found this review helpful
Rating 1 out of 5
Policy:
Bronze
Review Received:
October 29, 2014
susan from OH
Verified Squaremouth Customer
A immediate family member passed away three days before our trip. The death was sudden and unexpected, after filling out mountains of paper work and providing a death certificate we have not received any followup. We are only asking for a partial refund since the airlines gave us a refund. Absolutely would not recommend this company. Extremely poor customer service!
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13 out of 14 people found this review helpful
Rating 1 out of 5
Policy:
Bronze
Review Received:
October 26, 2014
Martin from FL
Verified Squaremouth Customer
Low ratings because I sent an email 30+ days ahead of cruise requesting consideration of refunding payment account not able to make cruise.....never got a response from your Company, and will NOT us again! Even if declining refund, a response is proper way to handle Customers
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20 out of 23 people found this review helpful
Rating 5 out of 5
Policy:
Bronze
Review Received:
September 25, 2014
Katherine from PA
Verified Squaremouth Customer
Price and what it offered.
Yes I would recommend this policy to others
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
June 16, 2014
Diane from LA
Verified Squaremouth Customer
A claim is currently being filed for luggage that did not arrive a week ago
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
May 29, 2014
David from IN
Verified Squaremouth Customer
I never interacted with the provider, only with Squaremouth. My interaction with Squaremouth was excellent.
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Silver
Review Received:
May 28, 2014
Bill from FL
Verified Squaremouth Customer
No claim applicable
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
May 26, 2014
Happy Traveler from PA
Verified Squaremouth Customer
Happy with the insurance policy offered. Happily, we did not need it!
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
May 16, 2014
Catherine from SC
Verified Squaremouth Customer
Great coverage. Reasonable price.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
May 10, 2014
Lowell from CA
Verified Squaremouth Customer
I did not need to call them during my trip or to make a claim.
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0 out of 0 people found this review helpful