0.2% (148) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
800
4 stars
266
3 stars
139
2 stars
59
1 star
89
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
66,692
Since 2012
MONTHLY SALES
440
Average Monthly Sales Since 2012
REVIEWS
1,385
Since 2012
Overall Rating
4.18 out of 5
Overall Rating 4.18 out of 5
1,385 Reviews Since 2012
Customer Reviews for John Hancock Insurance Agency, Inc.
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Need to keep the claim part oped as it has been just over a week frrom the reported accident of my wife, Linda. I did call to report the accident from the ship because my cell phone had no service. I was placed on hold twice and ran up a charge of $84.83 for 17 minutes on the phone at $4.99 per minute. I left the ship's number and my room number, but no one called back. I called again when I got home to make sure the accident was on file. Should be reimbursed for the call.
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Rating 5 out of 5
Policy:
Bronze
Review Received:
February 23, 2014
Christi from IA
Verified Squaremouth Customer
pleasantly, I did not have to contact the provider for a claim. before the trip, john hancock got the insurance document to me immediately. I appreciated that so I could review it. ty
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
February 20, 2014
Earl from OH
Verified Squaremouth Customer
The only reason for 4 stars, not 5 was a slight confusion in their reading my first claim submission, but this was readily cleared up and the claim reasonably
promptly paid.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
February 14, 2014
William from IL
Verified Squaremouth Customer
They made the buying process very easy and informative with many options. Fortunately did not have to use.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Bronze
Review Received:
February 5, 2014
John from NV
Verified Squaremouth Customer
I had no claims.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
December 29, 2013
Melody from NY
Verified Squaremouth Customer
I am wondering if there is any insurance company that, when you know where you are traveling to, can link you to a specific doctor or clinic that they find reliable and that can process claims easily. Let me know.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
December 12, 2013
Isidoro from CA
Verified Squaremouth Customer
No claim
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
December 2, 2013
Lauren from CA
Verified Squaremouth Customer
not sure yet - didn't take trip, in the midst of submitting claim now
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
November 21, 2013
Patrick from OR
Verified Squaremouth Customer
No claims no problems
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
November 17, 2013
Herbert from MN
Verified Squaremouth Customer
There was no claim so it is hard to evaluate.
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0 out of 0 people found this review helpful