John Hancock Insurance Agency, Inc.
Overall Rating 4.18 out of 5
Overall Rating 4.18 out of 5 1,385 Reviews Since 2012

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 2, 2013
    Frederick from AZ Verified Squaremouth Customer

    Purchase and documentation was quick and efficient.

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Silver
    Review Received:
    October 29, 2013
    Steven from AZ Verified Squaremouth Customer

    Positive: The first agent at EuropAssist (the assistance service provided by the insurer) that we dealt with was very quick at getting our medical documentation translated, reviewed, and approved for medical repatriation coverage.

    Negative: The next series of agents were not so good at rebooking our return flight: after an entire day of phoning and prodding, we found ourselves in a motel at Malpensa airport at 3am still not knowing for sure that we would have a booking at that airport later that morning. But in the end they did get us on a plane at 11am.

    The insurance provider seems intent on avoiding as much reimbursement as possible. Transportation to an Italian hospital for treatment after EuropAssist couldn't find us a doctor nearby: not covered. Motel room at Malpensa which EuropAssist told us would be covered, and which we needed because they didn't finish rebooking us till the last minute: not covered. Forfeited hotel and train costs due to trip interruption: the receipts we sent aren't sufficient, please provide more. So far we've received about 5% of our claim, though we're still working on it.

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    174 out of 174 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 27, 2013
    Susan from CO Verified Squaremouth Customer

    Fortunately for all, I didn't need the insurance so can't rate
    services I didn't use!

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    October 23, 2013
    Jonathan from CA Verified Squaremouth Customer

    Did not file a claim

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 21, 2013
    Suzanna from CA Verified Squaremouth Customer

    No claim filed. No interaction with insurance company during trip.

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    October 18, 2013
    Harold from GA Verified Squaremouth Customer

    Since no claim was made, there is nothing to report

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Bronze
    Review Received:
    October 16, 2013
    Mary from CA Verified Squaremouth Customer

    Bought it and had no other contact so nothing really to rate

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 16, 2013
    Frederick from CA Verified Squaremouth Customer

    I had a claim. My other carrier was primary. They took over three months to process the claim. Squaremouth's carrier took less than two weeks.

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    7 out of 7 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 15, 2013
    Joseph from AZ Verified Squaremouth Customer

    I have provided no ratings for the last two questions since it was not necessary to contact the provider for any reason for this policy while on the trip.

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    October 6, 2013
    Judith from CA Verified Squaremouth Customer

    Not applicable as there was no claim filed.

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    0 out of 0 people found this review helpful

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