0.2% (141) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
788
4 stars
261
3 stars
132
2 stars
55
1 star
86
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
Please enter the date your trip begins. This should be the day you leave your home.
Please enter the last day of your trip. This should be the day you return home.
Please enter your destination country. If you are traveling to multiple destinations, please just enter one. The policies on our site provide coverage across multiple countries.
TOTAL SALES
65,583
Since 2012
MONTHLY SALES
495
Average Monthly Sales Since 2012
REVIEWS
1,354
Since 2012
Overall Rating
4.19 out of 5
Overall Rating 4.19 out of 5
1,354 Reviews Since 2012
Customer Reviews for John Hancock Insurance Agency, Inc.
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Michael and Sandy from VA
Verified Squaremouth Customer
Before Trip We like dealing with Square Mouth because we can look over multiple choices of insurance that best fits the current trip. Anytime we have had questions about a specific policy we have called Square Mouth and in every case have received knowledgeable and friendly service.
During Trip Did not need to contact the insurance carrier during the trip.
Claim Process N/a Did not need to file a claim
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 20, 2012
Susan from MA
Verified Squaremouth Customer
During Trip Thankfully I didn't need to use any services during my trip
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
October 20, 2012
Clyde from AZ
Verified Squaremouth Customer
During Trip We never had to use the insurance.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 3, 2012
Dorothy from NV
Verified Squaremouth Customer
During Trip Did not communicate with insurance carrier during trip.
Claim Process No claim filed.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
October 3, 2012
Alan from CA
Verified Squaremouth Customer
During Trip Had no need for contact during the trip.
Claim Process No Claim was filed or needed.
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Gold
Review Received:
October 1, 2012
gary from FL
Verified Squaremouth Customer
Before Trip no communication other than they accepted my payment, never got anything to confirm the insurance!!
During Trip never heard from anyone!
Was this review helpful to you?
52 out of 54 people found this review helpful
Rating 4 out of 5
Policy:
Bronze
Review Received:
September 28, 2012
Carmella from CA
Verified Squaremouth Customer
During Trip Did not need to make a claim.
Was this review helpful to you?
1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
September 22, 2012
Carol from CA
Verified Squaremouth Customer
Before Trip no need to use the insurance...thankfully
During Trip no need to use the insurance during the trip
Claim Process no need to make a claim
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
September 22, 2012
Barry from TX
Verified Squaremouth Customer
Before Trip Prompt and fair pricing.
Was this review helpful to you?
1 out of 3 people found this review helpful