John Hancock Insurance Agency, Inc.
Overall Rating 4.18 out of 5
Overall Rating 4.18 out of 5 1,374 Reviews Since 2012

  • Rating 4 out of 5
    Policy:
    Silver
    Review Received:
    January 4, 2013
    Melissa from TX Verified Squaremouth Customer

    During Trip
    ABSOLUTELY AMAZING SERVICE... I'm a customer for life!!!! I had to come home early due to an debilitating illness and the help I got was incredible. I was sick and in pain and it was so great to be able to get home without having to try and arrange everything. On top of that the level of service I got was incredible. They even called to check on me at the airport and my home to make sure I had gotten back safely.

    Claim Process
    I took longer than normal to turn in my paper wook since I waited for a second visit to a specialists to get that paper work included. So even though my claim is from October, it was just submitted in december..... There was alot of paperwork - but that was expected.

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    75 out of 76 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    December 23, 2012
    Rafael from TX Verified Squaremouth Customer

    During Trip
    No applicable

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    December 14, 2012
    Zachary from OR Verified Squaremouth Customer

    Before Trip
    Great price for absolute peace of mind!

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    December 13, 2012
    Susanne from AZ Verified Squaremouth Customer

    During Trip
    Had no contact during the trip

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    0 out of 0 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    December 11, 2012
    Arthur from OR Verified Squaremouth Customer

    Before Trip
    Big charge to extend coverage for only a few days.

    During Trip
    No experience.

    Claim Process
    No experience.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    December 10, 2012
    Harold from FL Verified Squaremouth Customer

    During Trip
    Really had no need for customer service during trip.

    Claim Process
    Had no claims.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    December 7, 2012
    Steven from FL Verified Squaremouth Customer

    Before Trip
    It was easy and a excellent experience on line. everything we needed to feel comfortable and relax on our vacation . thank you

    During Trip
    Great! I'm glade I took the time to review and looked for the best qualified carrier. Met others who had issues on their trip and were not happy with the coverage and service that was difficult for them to correct their issue with their insurance carrier.

    Claim Process
    My evo phone was stolen in Peru, and I like to know if it is covered. We just got back a week ago and were not able to take care of this at the time do to a death in family. I did contact Sprint through on line text and do have a copy of the situation. Please advise if there was coverage for this item. Thank you.
    Contact me
    Stevenmalin1@gmail.com

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  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 28, 2012
    John from VT Verified Squaremouth Customer

    Before Trip
    I had no need for anything except the documentation, so the other two ratings don't really apply.

    During Trip
    Again, all went pretty smoothly this trip, so I had no need to contact John Hancock. The five stars is in anticipation that they would have done a good job if I had been too messed up by Hurricane Sandy.

    Claim Process
    No Claims made.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    November 25, 2012
    Mark from PA Verified Squaremouth Customer

    During Trip
    Not applicable

    Claim Process
    No claim

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    November 19, 2012
    Patricia from CA Verified Squaremouth Customer

    Before Trip
    Very easy to sign up and obtain this insurance.

    During Trip
    Did not need to use the insurance, thankfully.

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    0 out of 0 people found this review helpful