John Hancock Insurance Agency, Inc.
Overall Rating 4.18 out of 5
Overall Rating 4.18 out of 5 1,383 Reviews Since 2012

  • Rating 3 out of 5
    Policy:
    Gold
    Review Received:
    November 2, 2012
    O & H from OR Verified Squaremouth Customer

    During Trip
    Insurance carrier refused to accept collect calls from overseas. We tried both phone numbers on the insurance document that we were sent. We had to find medical help on our own and pay for it out of our own pocket. We purchased a very high end policy and got nothing for our money. We intend to demand a refund. We had heard that most travel insurance was a scam and our experience is consistent with this wisdom.

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    110 out of 111 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    October 30, 2012
    Sandra from CA Verified Squaremouth Customer

    During Trip
    DID NOT NEED SUPPORT DURING THE TRIP

    Claim Process
    NO CLAIM

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    0 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    Silver
    Review Received:
    October 24, 2012
    Susan from MN Verified Squaremouth Customer

    During Trip
    Did not need to use it

    Claim Process
    No claim

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Bronze
    Review Received:
    October 23, 2012
    Michael and Sandy from VA Verified Squaremouth Customer

    Before Trip
    We like dealing with Square Mouth because we can look over multiple choices of insurance that best fits the current trip. Anytime we have had questions about a specific policy we have called Square Mouth and in every case have received knowledgeable and friendly service.

    During Trip
    Did not need to contact the insurance carrier during the trip.

    Claim Process
    N/a Did not need to file a claim

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 20, 2012
    Susan from MA Verified Squaremouth Customer

    During Trip
    Thankfully I didn't need to use any services during my trip

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Gold
    Review Received:
    October 20, 2012
    Clyde from AZ Verified Squaremouth Customer

    During Trip
    We never had to use the insurance.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Gold
    Review Received:
    October 3, 2012
    Dorothy from NV Verified Squaremouth Customer

    During Trip
    Did not communicate with insurance carrier during trip.

    Claim Process
    No claim filed.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Silver
    Review Received:
    October 3, 2012
    Alan from CA Verified Squaremouth Customer

    During Trip
    Had no need for contact during the trip.

    Claim Process
    No Claim was filed or needed.

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    0 out of 0 people found this review helpful

  • Rating 1 out of 5
    Policy:
    Gold
    Review Received:
    October 1, 2012
    gary from FL Verified Squaremouth Customer

    Before Trip
    no communication other than they accepted my payment, never got anything to confirm the insurance!!

    During Trip
    never heard from anyone!

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    52 out of 54 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Bronze
    Review Received:
    September 28, 2012
    Carmella from CA Verified Squaremouth Customer

    During Trip
    Did not need to make a claim.

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    1 out of 2 people found this review helpful