0.2% (148) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
799
4 stars
265
3 stars
139
2 stars
59
1 star
89
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
66,654
Since 2012
MONTHLY SALES
447
Average Monthly Sales Since 2012
REVIEWS
1,383
Since 2012
Overall Rating
4.18 out of 5
Overall Rating 4.18 out of 5
1,383 Reviews Since 2012
Customer Reviews for John Hancock Insurance Agency, Inc.
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During Trip Insurance carrier refused to accept collect calls from overseas. We tried both phone numbers on the insurance document that we were sent. We had to find medical help on our own and pay for it out of our own pocket. We purchased a very high end policy and got nothing for our money. We intend to demand a refund. We had heard that most travel insurance was a scam and our experience is consistent with this wisdom.
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110 out of 111 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
October 30, 2012
Sandra from CA
Verified Squaremouth Customer
During Trip DID NOT NEED SUPPORT DURING THE TRIP
Claim Process NO CLAIM
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0 out of 1 people found this review helpful
Rating 3 out of 5
Policy:
Silver
Review Received:
October 24, 2012
Susan from MN
Verified Squaremouth Customer
During Trip Did not need to use it
Claim Process No claim
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Bronze
Review Received:
October 23, 2012
Michael and Sandy from VA
Verified Squaremouth Customer
Before Trip We like dealing with Square Mouth because we can look over multiple choices of insurance that best fits the current trip. Anytime we have had questions about a specific policy we have called Square Mouth and in every case have received knowledgeable and friendly service.
During Trip Did not need to contact the insurance carrier during the trip.
Claim Process N/a Did not need to file a claim
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 20, 2012
Susan from MA
Verified Squaremouth Customer
During Trip Thankfully I didn't need to use any services during my trip
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
October 20, 2012
Clyde from AZ
Verified Squaremouth Customer
During Trip We never had to use the insurance.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 3, 2012
Dorothy from NV
Verified Squaremouth Customer
During Trip Did not communicate with insurance carrier during trip.
Claim Process No claim filed.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
October 3, 2012
Alan from CA
Verified Squaremouth Customer
During Trip Had no need for contact during the trip.
Claim Process No Claim was filed or needed.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Gold
Review Received:
October 1, 2012
gary from FL
Verified Squaremouth Customer
Before Trip no communication other than they accepted my payment, never got anything to confirm the insurance!!
During Trip never heard from anyone!
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52 out of 54 people found this review helpful
Rating 4 out of 5
Policy:
Bronze
Review Received:
September 28, 2012
Carmella from CA
Verified Squaremouth Customer
During Trip Did not need to make a claim.
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1 out of 2 people found this review helpful