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Rating 2 out of 5Policy:
PrimeReview Received:
August 20, 2024Steven from NM Verified Squaremouth CustomerWas this review helpful to you?In trying to file a claim, I was unable to create an account on the Nationwide site. I have made multiple attempts and will continue to try.
You are required to create an account before you can file a claim. So far no luck getting an agent on the phone, although I did speak to an agent immediately following the trip. So far the word is that a claim cannot be filed if it was an airline operational issue. I believe the rescheduled flight was again delayed due to crew not arriving due to weather. The first flight delay was aircraft malfunction.Steven Mark Cowan
5 out of 5 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
August 17, 2024R Fox from CA Verified Squaremouth CustomerWas this review helpful to you?Still waiting for my claim to be processed
3 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
August 13, 2024Kathryn from TX Verified Squaremouth CustomerWas this review helpful to you?We are still waiting on the bill from the hospital clinic visit.
1 out of 1 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
August 12, 2024Judith from NY Verified Squaremouth CustomerI submitted all of the required forms and back-up to Nationwide on July 24 and really had expected to hear something by now regarding the status of my claim.
Review Updated: 09/09/2024
It would be helpful if Nationwide would provide a link to check on the status of the claim. In addition, I submitted the claim on July 25 and did not get a status update until I requested one in mid-August. I was told via email that they did not receive my paperwork until August 11. How is that even possible when it was sent via email? I did receive full reimbursement, which I am grateful for. And while I will continue to use Squaremouth, I don't think I will choose Nationwide again.
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8 out of 8 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
August 12, 2024Ernest from DE Verified Squaremouth CustomerWas this review helpful to you?I had to call because they did not respond to my initial email. The rep I spoke to was very helpful. I also never received any info after filing the claim online. I had to call to check the status. Overall satisfactory, but they can be a little more communicative.
5 out of 5 people found this review helpful -
Rating 3 out of 5Policy:
EssentialReview Received:
August 7, 2024Patrick from GA Verified Squaremouth CustomerVery frustrated. We submitted everything we were asked to submit and we’re getting no response. I am on the verge of reporting to the insurance commissioner
Response From:
Nationwide Mutual Insurance Company:
Jennifer LawsonResponse Received:
August 7, 2024Was this review helpful to you?This claim has been approved for payment. The benefit checks were mailed on 8/06/24.
5 out of 5 people found this review helpful -
Rating 4 out of 5Policy:
EssentialReview Received:
July 25, 2024Martin from MO Verified Squaremouth CustomerWas this review helpful to you?Did not use policy but glad it was there
1 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
July 23, 2024JW from VA Verified Squaremouth CustomerWas this review helpful to you?We were unable to take our trip due to illness. Nationwide reimbursed us completely. Their processing took about a month. It was all done by email and was very easy. Thankfully, I was able to download the doctor's form that they required and take it to our doctor for him to fill out. Be aware that a general doctor's note may not suffice for insurers.
6 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
Cruise ChoiceReview Received:
July 1, 2024Kathryn from KS Verified Squaremouth CustomerWas this review helpful to you?When I realized that my policy was for more than I had paid for my trip, I notified the provider, and they quickly adjusted my policy and refunded my over-payment. Excellent customer service!
5 out of 6 people found this review helpful -
Rating 4 out of 5Policy:
PrimeReview Received:
June 13, 2024Zax from TN Verified Squaremouth CustomerWas this review helpful to you?Too many steps to file a claim. Automated responses asking for items that had nothing to do with my claim. No ability to talk directly to a person.
12 out of 12 people found this review helpful
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