0.2% (93) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
351
4 stars
101
3 stars
71
2 stars
30
1 star
63
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
41,870
Since 2018
MONTHLY SALES
386
Average Monthly Sales Since 2018
REVIEWS
616
Since 2018
Overall Rating
4.01 out of 5
Overall Rating 4.01 out of 5
616 Reviews Since 2018
Customer Reviews for Nationwide Mutual Insurance Company
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I had to call because they did not respond to my initial email. The rep I spoke to was very helpful. I also never received any info after filing the claim online. I had to call to check the status. Overall satisfactory, but they can be a little more communicative.
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5 out of 5 people found this review helpful
Rating 3 out of 5
Policy:
Essential
Review Received:
August 7, 2024
Patrick from GA
Verified Squaremouth Customer
Very frustrated. We submitted everything we were asked to submit and we’re getting no response. I am on the verge of reporting to the insurance commissioner
Response From:
Nationwide Mutual Insurance Company:
Jennifer Lawson
Response Received:
August 7, 2024
This claim has been approved for payment. The benefit checks were mailed on 8/06/24.
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5 out of 5 people found this review helpful
Rating 4 out of 5
Policy:
Essential
Review Received:
July 25, 2024
Martin from MO
Verified Squaremouth Customer
Did not use policy but glad it was there
Was this review helpful to you?
1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
July 23, 2024
JW from VA
Verified Squaremouth Customer
We were unable to take our trip due to illness. Nationwide reimbursed us completely. Their processing took about a month. It was all done by email and was very easy. Thankfully, I was able to download the doctor's form that they required and take it to our doctor for him to fill out. Be aware that a general doctor's note may not suffice for insurers.
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5 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Cruise Choice
Review Received:
July 1, 2024
Kathryn from KS
Verified Squaremouth Customer
When I realized that my policy was for more than I had paid for my trip, I notified the provider, and they quickly adjusted my policy and refunded my over-payment. Excellent customer service!
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4 out of 5 people found this review helpful
Rating 4 out of 5
Policy:
Prime
Review Received:
June 13, 2024
Zax from TN
Verified Squaremouth Customer
Too many steps to file a claim. Automated responses asking for items that had nothing to do with my claim. No ability to talk directly to a person.
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11 out of 11 people found this review helpful
Rating 1 out of 5
Policy:
Prime
Review Received:
June 5, 2024
Peter from MA
Verified Squaremouth Customer
I was told that I could file a claim for my cancellation trip for any reason. My 86 year old father fell and hit his head. He was seriously injured. He subsequently had a stroke and required surgery on his brain. This all happened one week before my trip to visit my sister in Colorado. Naturally, my sister came to visit me and my father in Boston, so there was no need for a trip. And my father is still in the rehab hospital. I went to file a claim and The Trip Insurance Company demanded Medical Records about my father which I believe was inappropriate and completely unacceptable!! What a ripoff!!! What a scam!! What a waste of money!!!
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9 out of 18 people found this review helpful
Rating 1 out of 5
Policy:
Essential
Review Received:
May 29, 2024
Patricia from MD
Verified Squaremouth Customer
Our claim was denied based on the reason for our flight delay, which caused us to lose our first night’s hotel stay ($300). What concerned me is that the “covered” reasons for flight delay and flight interruption were not clearly stated when I purchased. I had to dig deep into their policy pages after my claim was denied to see that they only state was is covered rather than what is not covered.
They would sell a lot less policies if it was clearly stated that a flight delay for mechanical reasons is not a covered benefit.
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15 out of 15 people found this review helpful
Rating 5 out of 5
Policy:
Prime
Review Received:
May 25, 2024
Kenneth from NJ
Verified Squaremouth Customer
My wife required medical attention while we were still in port. The medical attention she received aboard ship was great. She was in the medical center for about 5 hours. By this time we were out of port and taken to our cabin.
The following day we were given all the paperwork from the medical center.
We were in contact by e mail from the ship with Nationwide, initially there was some confusion if the policy was for primary coverage or secondary.
As soon as we got home we called Squaremouth and confirmed it was a policy for Primary coverage. We then contacted Nationwide Mutual and they agreed it was primary coverage and told us to send in all the paperwork.
That was the only two phone calls made and three and half weeks later we received a check from Nationwide Mutual for the full amount of the costs.
Very pleased with the service from Squaremouth and Nationwide Mutual Insurance Company
Thank You
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20 out of 20 people found this review helpful
Rating 3 out of 5
Policy:
Essential
Review Received:
May 24, 2024
Kathy from CT
Verified Squaremouth Customer
Squaremouth provided good comparisons with a variety on companies. I chose Nationwide. I needed a date changed on the policy and called customer service. They were courteous and fixed the issue. The change was made and the corrected policy was emailed to me quickly. The policy price was reasonable for what I needed.
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4 out of 4 people found this review helpful