Reviews, Sales, and Service Ratings for
Nationwide Mutual Insurance Company

My trip was postponed from 2021 to 2022, so I'm still looking forward to taking this trip. My problems with Nationwide dealt with their incredibly cumbersome process for cancelling coverage for the trip that never occurred because of the pandemic, and their unwillingness to just re-issue the policy for the new dates. They seemed unable to do this without confirmed itineraries from the cruise line, which won't be available for several months. My expectations are that they will most likely also want to increase the premium at the time it's reissued, which I will not be happy about. Their attitude came across as, somehow, this was all my fault and my problem to deal with, even though I'm sure there were many people "in the same boat" who just wanted to get their policy changed to a new date without a lot of administrative hassle.

I have spend over 2 hours on hold in two calls to try to attempt to file a claim and in each case was eventually disconnected. I tried to do it online and even after muddling through very confusing directions I cannot enter any dates since the year (which is a dropdown menu) does not go past 2020. This is ridiculous.

I need guidance in filing a claim and being able to do so properly.

Nationwide is supposed to be a big company and everything is being run like it would be a fly-by-night operation.

Cancelled my policy, purchased another one but I have yet to get refunded on the first one.
Who can I contact?

We have lost luggage and a delay on departure from Indianapolis due to mechanical issues

easy to buy and fair price

So far the experience has been good. We filed a claim. Awaiting their reply.

I called Nationwide to verify what was covered for COVID 19. They answered quickly and explained what I needed to know. They did a great job and I’d buy this policy again.

I'm using inflight internet to respond to your questions. One leg of my return flight was canceled. I bought one way ticket with another airline. Called emergency help line. They opened the case and told me to file remainibg info after the trip is complete. I was supposed to travel on may 30. Now it's June 6.
I hope to use the claim number to fill the remaining info. Thanks Kamran Khan