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Rating 5 out of 5Policy:
EliteReview Received:
December 30, 2013Cynthia from IL Verified Squaremouth CustomerThere was a lot of paperwork, but the claim was paid promptly and completely. I was a little unsure as to the outcome because they asked for a form to be filled out by the physician. Not knowing in advance to take the form, I couldn't possibly get it back to China, but they honored my claim. In future I will download any forms before I go, but the company could have told me what to take in advance.
Response From:
Arch RoamRight:
The RoamRight TeamResponse Received:
July 13, 2016Was this review helpful to you?We certainly don't expect you to download and travel with all of our claims forms! Next time, please know that you can access our claim forms on our website, call us or email us directly to email you specific claims forms, and even complete a claim online. Any forms we require can wait for submission after your trip. In the case of needing a physician statement from a foreign medical provider, as you learned, we can easily work with you to review your claim without requiring you to get information from the provider. If you have any questions, we're happy to help! Our claims department can be reached at 855-762-6252.
285 out of 289 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
December 27, 2013Allan from MD Verified Squaremouth CustomerWas this review helpful to you?No problems but comforting to know we were covered for any anticipated crisis.
0 out of 0 people found this review helpful -
Rating 3 out of 5Policy:
PreferredReview Received:
December 26, 2013Deborah from MD Verified Squaremouth CustomerWas this review helpful to you?No claim and didn't need service during trip
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
December 23, 2013Paul from NJ Verified Squaremouth CustomerWas this review helpful to you?No claim
0 out of 0 people found this review helpful -
Rating 3 out of 5Policy:
PreferredReview Received:
December 19, 2013Frank from MO Verified Squaremouth CustomerWas this review helpful to you?We provided a police report and a receipt for a stolen camera. After not hearing from them for 3 or 4 weeks we got an email wanting proof that we were in Barcelona. I sent them a copy of a train ticket, hotel receipt and a copy of the departure day for our cruise. We have not heard from them.
89 out of 94 people found this review helpful -
Rating 1 out of 5Policy:
AdventureReview Received:
December 6, 2013theresa from PA Verified Squaremouth CustomerWas this review helpful to you?I purchased travel insurance for safety and security. Rest assured the minute I ran into trouble the company informed me i was on my own. I was stranded in NYC forced into an expensive flight itinerary change which the company refused to cover nor could they offer any information or guidance. This was the kind of emergency that I had purchased insurance for. You can't predict every problem that can arise during vacation and unless it is outlined word for word this company will weasel its way out of paying.
85 out of 102 people found this review helpful -
Rating 5 out of 5Policy:
PreferredReview Received:
November 25, 2013Gail from CA Verified Squaremouth CustomerWas this review helpful to you?Fortunately we had no need to file a claim
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
PreferredReview Received:
November 24, 2013MAC from FL Verified Squaremouth CustomerWas this review helpful to you?DID NOT HAVE A CLAIM
0 out of 0 people found this review helpful -
Rating 4 out of 5Policy:
PreferredReview Received:
November 20, 2013Judith from NV Verified Squaremouth CustomerWas this review helpful to you?NA
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
EssentialReview Received:
November 20, 2013Peter from DC Verified Squaremouth CustomerWas this review helpful to you?I did not need to make a claim
0 out of 0 people found this review helpful
Insurance Providers
- Aegis
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- battleface
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Detour Insurance
- Dogtag
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- Global Underwriters
- HTH Travel Insurance
- IMG
- INF Visitor Care
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners
- Tin Leg
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-Assist Worldwide Protection
- USI Affinity Travel Insurance Services
- WorldTrips
Additional Information