Reviews, Sales, and Service Ratings for
Arch RoamRight

No claims

Thankfully, I did not have a need to make a claim or contact the insurer directly.

My trip was delayed, and RoamRight paid the full amount of my claim with no qestions or hassles, getting me a check within ten days of my submission.

I never went on my trip because of the circumstances. My daughter did not make the olympic team so I therefore had no reason to go. I called and the claim was processed immediately. What I really appreciated is they had someone call me prior to sending the checks to me just to make sure I wasn't shocked at the amount I was getting back. They wanted to make sure that I was only going to get 75% of the original investment. I knew that ahead of time because Squaremouth insurance agents helped me select the best possible insurance given my circumstances and I knew I could only get 75% back. I just appreciated that they took the time to call and make sure that I understood.

With the weather and cancelled flights of winter 2014, travel insurance was inexpensive peace of mind. I didn't make a claim, but the performance of the insurer and the comments from those who had made claims, convinced me that my premium was well-spent.

Insurer gets high marks for flexibility in changing coverage dates several weeks before departure date. My concern is that I was unable to print out from their web site the actual full policy conditions.

Claim not solved yet but we are going forward to get things settled. I mainly brought this for the medical but didn't expect to use it for items stolen including passport. There were some items not covered which I guess is really under the small print like prescription glasses.

Purchased but did not need to use insurance.

I wanted medical insurance for my 2 week trip which included a guided tour and lake house rental. This was have the price of "trip insurance"

I can only provide relevant feedback for my insurance provider before the trip, since I did not need to contact them during my trip, nor did I make a claim. The process of buying a policy was quick and straightforward, unlike some competing companies. I was going to Cuba, which required some extra considerations, and my insurer handled them well.