Tin Leg
Overall Rating 4.55 out of 5
Overall Rating 4.55 out of 5 4,393 Reviews Since 2014

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    March 23, 2020
    Kimberly from IL Verified Squaremouth Customer

    Responded to my email quite fast. Will use again.

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  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    March 22, 2020
    Bruce from MN Verified Squaremouth Customer

    Was easy to update my trip details like dates through customer service.
    Details of my policy were easy to understand and contact numbers and card was comforting on the trip.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    March 20, 2020
    Paula from NY Verified Squaremouth Customer

    I needed to transfer my policy from 1 destination to another. It was a smooth process. I asked a multitude of questions, all of which were answered fully and in simple terms that I completely understood.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    March 16, 2020
    Michael from FL Verified Squaremouth Customer

    My insurance purchasing experience was exemplary!
    Could not have been better!
    Thank you!

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    March 15, 2020
    collette from OH Verified Squaremouth Customer

    It was important to find a policy that included pre-existing conditions. Staff was very helpful.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Standard
    Review Received:
    March 15, 2020
    Gene from NY Verified Squaremouth Customer

    Easy to purchase initial policy and additional coverage as changes to our trip made it more expensive.

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    0 out of 0 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Luxury
    Review Received:
    March 15, 2020
    J from MI Verified Squaremouth Customer

    Hi, I had a hard time reaching them. I didn’t find that they did follow through and get back to me on either thing that I called about.

    Response From:
    Tin Leg
    Tin Leg:
    Steven
    Response Received:
    March 17, 2020

    Hello,

    I apologize that we were not more responsive when you attempted to contact us. Customer service is our number one priority, and we always want to be as helpful as possible when our customers contact us. In this case, we fell short.

    If you have any additional questions about your policy, please contact our customer service team at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

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  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    March 15, 2020
    BILL from MD Verified Squaremouth Customer

    I had to adjust the coverage before travel and it went very smoothly. No fee or increase in cost, which I appreciated. First rate customer service when I called to discuss policy provisions related to COVID-19.

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    0 out of 0 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Luxury
    Review Received:
    March 14, 2020
    Maureen P from CA Verified Squaremouth Customer

    All my contacts, information, support, and follow up, with Tin leg, have been very satisfactory.

    Review Updated: 04/11/2020

    I was disappointed with the outcome, but i think the process was handled well. I'm glad I want really counting on a reimbursement. This was a trip interruption due to corona virus. I wonder what would have happened had I been sick, and had to go home?

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    0 out of 0 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Luxury
    Review Received:
    March 13, 2020
    wkathym from MA Verified Squaremouth Customer

    Disappointed that pandemics not covered. We spent $8,000 on business class tickets through Cathay Pacific Airlines. and were not able to travel through Hong Kong per our small ship cruise company. We had to cancel those. Non-refundable. We bought tickets that transited us through an approved city. By some miracle, Cathay Pacific refunded most of the airfare. But, what if they hadn't?

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    1 out of 1 people found this review helpful

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