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Rating 5 out of 5Policy:
LuxuryReview Received:
March 3, 2020Russell from MO Verified Squaremouth CustomerWas this review helpful to you?Appreciate prompt and professional assistance of customer service.
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
March 2, 2020Mark from OR Verified Squaremouth CustomerWas this review helpful to you?Very easy.
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
March 1, 2020Traveler from CA Verified Squaremouth CustomerWas this review helpful to you?Tin Leg was very thorough and professional. The claim was handled in a very expeditious fashion.
1 out of 2 people found this review helpful -
Rating 3 out of 5Policy:
StandardReview Received:
February 28, 2020Cheryl from OH Verified Squaremouth CustomerWe had a delay due to an airline safety issue which caused us to miss our connection in Miami. We had to spend the night in Miami and fly to Antigua the following day. When we returned home I began the claim process online. Tin Leg responded right away with an email and sent me a link to set up for a phone interview. It is scheduled for March 3, which was the first available date. After the interview I understand I will need to submit documentation of some kind and then they review it. I should know more in a few weeks.
Review Updated: 04/13/2020
The claim process took a long time and required me to submit a lot of information and a phone interview. Then my claim was denied right after Tin Leg requested that I get more information from the airline even though Tin Leg hadn’t received the information yet. It is very difficult to speak to a person who can actually help with specifics. Everything is let us get back to you by appointment - frustrating!
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I thought trip delay was covered with our Standard Tin Leg plan, but it turned out it only would have covered expenses like hotel room and meals, which American Airlines covered due to a delay due to a mechanical problem with the plane which was a safety issue. The delay caused us to miss the only flight available to Antigua that day, so we ended up missing a whole day of our vacation, which Tin Leg did not cover. So, trip delay coverage doesn’t mean much, and trip interruption is only covered if it is a medical issue, not if the airline causes you to miss a whole day. I’m disappointed in the outcome and not happy with the claim process or their customer service. I will not use them again.
9 out of 10 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
February 28, 2020Dennis from OH Verified Squaremouth CustomerWas this review helpful to you?This is the first time that we have used the trip insurance for a trip. The process was very organized and the claims handled in a timely manner. After the interview with claims consultant and submitting the claim, it was settled within 24 hours.
2 out of 2 people found this review helpful -
Rating 5 out of 5Policy:
StandardReview Received:
February 27, 2020Stephanie from MI Verified Squaremouth CustomerWas this review helpful to you?So far so good this is the first time im going to have a claim. I will know more later
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
February 26, 2020STEPHEN from NC Verified Squaremouth CustomerClaim procedure was easy, professional and promptly processed.
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0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
StandardReview Received:
February 25, 2020JL from AZ Verified Squaremouth CustomerWas this review helpful to you?Very accommodative to change schedule of my coverage
0 out of 0 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
February 23, 2020Alan from MI Verified Squaremouth CustomerWas this review helpful to you?We are waiting for the claim to process. We assume the clim is complete.
0 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
February 22, 2020Porkbinder and Porkbinder, Inc from ME Verified Squaremouth CustomerWas this review helpful to you?No events occurred outside of the ordinary so nothing by which to judge the insurer.
0 out of 2 people found this review helpful
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