Reviews, Sales, and Service Ratings for
Tin Leg

Did most on line but needed to change a date. Contacted customer service by phone; rep was pleasant and I received the confirmation by email in a timely manner.

It is easy to sign up and pay for SquareMouth insurance and I have used the service a number of times. My level of satisfaction for this particular experience will be determined by how well my claim is handled. This is my first experience with filing a claim so keeping my fingers crossed that it is a pleasant experience.

Simple process. When I contacted customer service all my questions were answered so I could proceed to choose the right coverage for us.

It would be nice to be offered both *.pdf and text format for policy. In addition, I think the font should be larger when listing exclusions to a policy. I did not have to file a claim but I think e-mailing separately just the contact info would make for better customer service. Otherwise it was a good experience.

It was easy to purchase a policy and easy to understand the coverage I was buying. I wanted specific coverage which I was able to select. Most of all I was glad that the trip went well and I did not need to file a claim.

Great service and easy web site

Have used on 6 trips

Nothing special

This was the second policy we had with Tin Leg for travel out of the country. We did have a claim on our first Policy which was seamless due to wonderful customer service. That is why we insured our trip to Italy with Tin Leg as well as our next trip to the Dominican Republic in 2017.

Tin Leg is reasonable, has good customer service, and is easy to enroll in online.

Fran and Cliff Potocky

The material provided to me via email, including the proof of insurance card, would not print on my iMac. I called customer service. The rep had no clue what to do. He suggested if I was dissatisfied that they would cancel my policy. Wonderful customer service, NOT. This is from a company that claims to offer 24 hour customer service. I worked about an hour with a very computer savvy neighbor to solve the problem. The promise of a return call when their more knowledgeable expert arrived never came. Wow! At least their non service orientation is consistent.

What we found:
You contacted us on because you were unable to print the policy documentation that was emailed to you after you purchased your policy.

Our agent was not able to determine why the documentation would not print and reported the issue to their supervisor.

What we did about it:
We apologize for not providing you with a solution. The supervisor determined there was a technical error that prevented your policy from printing. This error was corrected and a policy was re-sent to you immediately. However, we neglected to call you back to confirm you could print the new documentation.

Thank you for posting a review.

We apologize for your negative experience.

A member of our Zero Complaint team contacted you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.