0.1% (160) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3157
4 stars
744
3 stars
252
2 stars
91
1 star
69
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
247,413
Since 2014
MONTHLY SALES
4615
Average Monthly Sales Since 2014
REVIEWS
4,313
Since 2014
Overall Rating
4.56 out of 5
Overall Rating 4.56 out of 5
4,313 Reviews Since 2014
Customer Reviews for Tin Leg
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We just returned from the trip. We did experience a delay on thee return leg of the trip due to the winter storms in the New York area and are filing a claim. So far the process has been smooth.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
February 15, 2015
Rick from MD
Verified Squaremouth Customer
N/a
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
February 14, 2015
Dorothy from CA
Verified Squaremouth Customer
The rates were very good and the coverage for what I needed was also excellent.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Standard
Review Received:
February 13, 2015
William from SC
Verified Squaremouth Customer
Very long to pay claim + their support people do not follow through ... Very poor
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18 out of 18 people found this review helpful
Rating 4 out of 5
Policy:
Luxury
Review Received:
February 11, 2015
Lawrence from IL
Verified Squaremouth Customer
It is always a better experience if you do not have to use the insurance you purchase - actually, for both of us!
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Luxury
Review Received:
February 9, 2015
Marcel from VA
Verified Squaremouth Customer
Our trip was delayed for medical reasons which added $2,000 in airline fare. Our claim was rejected on dubious grounds. If we had canceled the trip (which we considered), we would have been refunded $15,000. Tin Leg should have refunded us the $2,000.
Tin Leg was also dishonest. When I called on Feb 4, I was told by Rachel that a decision will be made in a week. Today, Feb 9, I received a letter dated Jan 30 rejecting our claim.
We would never recommend Tin Leg.
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170 out of 174 people found this review helpful
Rating 5 out of 5
Policy:
Economy
Review Received:
February 9, 2015
Patricia from NY
Verified Squaremouth Customer
When I was leaving I noticed the return date was wrong . I called and they corrected it.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
February 9, 2015
John from NJ
Verified Squaremouth Customer
When I called someome answered promtly and resolved my question. I would recommend this policy to someone eles.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
February 7, 2015
Butros Hanna from FL
Verified Squaremouth Customer
Very happy with my SquareMouth experience.
I have already made a new insurance for my May 8 Holland America trip.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
February 6, 2015
Virginia from SC from SC
Verified Squaremouth Customer
I liked that I could choose the coverage that was appropriate for my trip.
You came recommended to me from a previous client of yours and I will surely recommend you to others and use you in the future. What I appreciated most was the timely manner you handled my claim. The reason for my clan was the death of my husband 6 days before our travel date. You handled everything professionally.
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0 out of 0 people found this review helpful