Reviews, Sales, and Service Ratings for
Tin Leg

Excellent customer service. But, there are a lot of versions of the policy regarding pre-existing condition coverage, and it would be nice to have only one version per state.

I am disappointed that Tin Leg rejected my claim, which was clearly eligible for reimbursement based on the information I had. I am appealing this decision.

It was great to have this for peace of mind, and was inexpensive. Glad we didn't have to use it. Will purchase from Tin Leg again in the future.

Company service is slow, which is why I'm still waiting to hear appeal on my claim, which they initially denied, for a rather bogus reason, imo.
It's a huge pain to get thru on the phones -- I've been disconnected at first almost every time I call -- but they are extremely slow to respond to email. And then the response, after several days is usually some auto reply.
What I've been told over the phone by agents is contradictory. Whether they approve my claim or not, I'd say stay away from this company. Filing and appealing a claim is an incredible, frustrating, time-consuming pain.

My luggage was delayed on my return flight. I called customer service to file a complaint and was told I wasn't covered for return journey as I should already have clothes at home. I told them I am moving to the country I was just in in a few week and left all my stuff there except what was in my suitcase. After a while on the phone they said I could buy a shirt and pair of pants and they would reimburse me. Spend very long time filling out paper work, waited weeks for a reply only to be told they wont cover the cost. Even thought they assured me on the phone when I called that they would. I would not have bothered wasting to much time to file the claim if they would have told me the truth in the beginning.
No point using them if you may need to file a claim!

Wonderful easy process! I have already recommended you to many people who will be traveling! Thank you!

Had to wait on hold a bit but the 24 hour assistance while I was travelling was fine.
The claim process is taking way longer than I would have hoped.

I was disappointed with the amount of time it took to process the claim, hence the 4 stars. I'd suggest claimants at least be notified their claim has been received and offered some estimate of when it will be processed. However, given what I consider the unusual nature of our claim, as well as the unconventional documentation, I can understand more time than usual might have been needed.

On line information was excellent; easy access, straight forward information and comparison, no confusing language, easy to purchase.
At our age the ability to cancel without loosing all of our deposits and final payments was very important (had a Mother who was very ill prior to our departure).
Although we did not expect any medical issues while traveling, we did have an issue, so it is nice that we were covered for that too.

Too early.
WIll see how they handle my claim.