Reviews, Sales, and Service Ratings for
Tin Leg

Fortunately we didn't need to file a claim so I have little to comment on.

The purchase process was easy, the explanation of benefits clear. However, I did have a difficulty to understand how to choose the coverage for the cruise since it has multiple destinations. When called, I was walked through where and how to look for clarification for any questions. I requested to make minor changes , and it was made instantly. I did not have to file a claim, luckily, so I cannot comment on the fulfillment of promises

They make you jump through hoops. They could not open the files I sent. Pain in the butt to file a claim.

We're so sorry to hear about the difficulties you experienced while filing your claim. We understand your frustration and appreciate you bringing this to our attention.

We've looked into the issue you encountered with uploading your files. It appears the files you submitted were in .mhtml format, which our current system doesn't fully support. This is likely why we were unable to open them, and we sincerely apologize for the inconvenience and extra steps this caused you.

In the meantime, for future submissions, we recommend using more common file types like .pdf, .jpg, .png, or .docx. If you need assistance converting your files, we'd be happy to guide you through the process. Please don't hesitate to contact us directly at 844-240-1233 or email claims@tinleg.com

We value your business and are committed to making your experience with us as smooth as possible. Thank you for your patience and understanding.

Very good choice of different travel insurance options. Be sure to select any special activities like snorkeling in your coverage to cover these activities. Overall, I would recommend Squaremouth!

This was my first experience making a travel insurance claim. The representatives at Tin Leg made it very easy. They explained what was needed. They were very patient as the airline was slow to follow up. I was very satisfied and will definitely be recommending Tin Leg to my traveling friends.

Very easy to use. I needed to add a day to my insurance when my flight date changed. It was all very easy.

Not easy to file a claim. Plane had mechanical issues so flight was canceled so couldn't travel.

We're so sorry to hear about the trouble you experienced with your canceled flight and the difficulty you had filing a claim. We understand how frustrating it is when travel plans are disrupted, especially due to mechanical issues, and we appreciate you taking the time to share your feedback.
We'd like to understand what specifically made filing a claim difficult. Could you please elaborate on the challenges you encountered? Knowing the details of your experience will help us identify areas where we can improve our process and make it easier for other customers in the future.
We value your feedback and are committed to making our claim process as smooth and efficient as possible. Please feel free to contact us directly at 800-240-0369 or claims@tinleg.com so we can learn more and work towards a better experience for everyone.

Trip interrupted when return flight cancelled due to weather at DFW. Attempted to contact Tin Leg customer service via chat and phone. Waited on hold for "customer service" for over 50 minutes and then was disconnected by your system. Tried again with similar result and was never connected to a representative. Requested a call-back (or any communication) and received nothing. Without any support or guidance from Tin Leg, I dealt with the situation as effectively as possible.

Original airline was offering rebooked return flight on Tuesday 1/14/25, original flight was 1/10/25, flight was cancelled on 1/8 by airline.

Unable to miss two days of work for me and two days of classes for my daughter, I booked a flight on Air New Zealand into Houston (DFW was not an option) and drove home in a rental car. We returned home by Saturday night (1/11/25).

This interruption caused us to incur additional flight expense for Air NZ, one extra night hotel in Auckland and rental car expense from IAH (Houston) to DFW (Dallas-Fort Worth). I will be submitting receipts this week for reimbursement.

Thank you. Jim

Thank you for bringing this technical issue to our attention. We have identified a bug that was impacting customers who called after hours, and we are working hard to resolve it.
We sincerely apologize for the inconvenience this caused you and your daughter during your trip. We understand how frustrating it is to experience a flight cancellation and then be unable to reach our customer support team.
We have made our claims team aware of your situation and they will be on the lookout for your claim. We hope to get it resolved as soon as possible.
In the meantime, please let us know if you have any questions or concerns.