Reviews, Sales, and Service Ratings for
Tin Leg

So far, the customer service has been first rate!

The process went smoothly. There was a slight delay in receiving my payment once my claim was approved. All the employees I had contacted were very pleasant, professional and helpful. They responded in a timely manner. Overall, it was a fairly low stress experience. The process took approximately 42 calendar days from the date I filed my claim until the money was deposited into my bank account.

My travel details changed and it was easy to transfer my original policy to the new trip!

Having the policy was reassuring. Not having to use it even better. It had the structure I wanted, primary medical.

Glad to have this trip insurance. Trip went well.

Knowing what to purchase can be mindboggling. I called and was explained the differences in the coverage. Fortunately, my trip went perfectly, and I did not have to file a claim. However, I felt very comfortable having a phone and a person I could talk to at any time if something happened. I will use it again.

Called Tin Leg before my trip to double check the policy was in force and received great customer service from a young lady visiting with me about questions I had and confirming policy was in place. I took a copy of the coverage summary and Tin Leg contact information on the trip but fortunately did not need to file a claim. Would definitely use Tin Leg on my next rip. I did quite a bit of comparison shopping prior to choosing Tin Leg.

We did pre-trip research and decided that Tin Leg Gold was the best option for our month-long overseas trip. A rep answered the few questions we had -- she was friendly and knowledgeable. Signing up was easy and hassle-free. We got copies of our policy details and overview information. Fortunately, we didn't need to file a claim, so we have no experience in dealing with Tin Leg's Claims Department. But with a long international trip that was very active with hiking, walking, etc., and knowing that we are now in our early 70's, we had peace of mind knowing that we had good coverage in addition to our Medicare Supplemental Plan (that is grandfathered and gives us $50K of overseas medical coverage). We wanted more than $50K for medical coverage on this trip, and Tin Leg Gold provided that and much more for us. Related to but separate from this, we purchased a 5-year MedJet Horizon medical evacuation plan in 2022 that also provides peace of mind on our long trips. We feel we had the best of all worlds with Tin Leg Gold, MedJet Horizon, and our Medicare supplemental plan for our trip.

I have used Squaremouth Ins. Several times. I find it cheaper than other travel insurance. I have made claims and received my money quickly. The persons on the phone are always very helpful and you don’t have to be on hold very long.