Reviews, Sales, and Service Ratings for
Tin Leg

Easy to find and purchase a policy. Price was right. And when I needed a modification to the policy, customer service made it simple.

Tin Leg is causing some difficulty. Making small claim ($1500) go through many unnecessary steps.

Hi Marietta

Thank you for bringing this to our attention, I apologize for the frustration you have experienced during the claims process. I have spoken with our claims team for an update on your situation. I understand you have completed your claim form, and that our team has requested the supporting documentation for your claim. This documentation is necessary to determine whether or not your claim can be covered. I apologize again for the frustration you have experienced.

1. Purchasing through Squaremouth.com was easy and efficient. The only reason I did not give it 5 * is because it does not stratify reviews based on whether or not a claim has been filed. I did not incorporate my concern that Squaremouth would promote a fraudulent insurer into the rating because I do not at this time have proof that this is the case.

2. My experience with Tin Leg has been very poor. I had purchased an expensive Cancel for Any Reason policy. I cancelled my trip to Jordan and was informed that I would likely not receive any compensation because war was an automatic exclusion for compensation; this reasoning ignored the fact that the country of Jordan is not at war. I have since filed the claim and I am now under the impression that Tin Leg is trying to exhaust me with repeated requests for information in a different format. Every 1-2 weeks I submit the requested information then after a period of time (1-2 weeks) I am advised that I need to submit the information in a different format. To date I do not see any evidence that there is a good faith attempt to honor their policy

Hi Elizabeth

Thank you for bringing this to our attention, we apologize for the lengthy experience you received throughout the claims process. I understand your claim has been finalized and payment was issued on 1/4/2024. I’m sorry your travel plans were cancelled, and that you were further inconvenienced throughout the claims process. We have taken significant steps to improve the claims experience for our insureds, and hope you are satisfied with the outcome of your claim. Thank you again.

everyone I interacted with was very helpful under a stressful situation.

I always use Tin Leg. Your service is great and you make insuring every trip easy. Thank you!

We got sick, had to come home early. Beggining the claim process w/ you …. Lots of work . Don’t understand the TinLeg/BattleFace/ Squaremouth relationship… hope you all make this process less painful than it already has been . Call me please.

Our luggage was delayed on return so I contacted tin leg to understand process and coverages should we need it eventually (thankfully we did not!).

I did not have any problems during our trip, which is good. I had an upfront question prior to purchase and it was promptly and curtiously answered.

My wife and I both came down with Covid.
I filed a claim, 3 weeks+ ago and they have stalled about getting it settled.
I have called and emailed and they said that they have not yet assigned the claim to an adjuster.
I am very unhappy with the response.

Hi Bruce

Thank you for bringing this to our attention, I apologize for the lengthy process and the frustration you have experienced. I have spoken with our claims team regarding the status of your claim.

When supporting documentation is sent via mail, it can take 2 weeks until everything is scanned and uploaded to the claim. Your documentation has been scanned in today, and will be reviewed by one of our claims adjusters. At that point, we will make a determination on your claim or contact you if any additional documentation is needed.

We apologize again for the frustration. Please do not hesitate to contact us if there is anything we can assist with.

Our trip was interrupted in the middle due to a flight cancellation. We had to reschedule 2 flights and our tour as well. We also had to stay an extra night in a hotel. We called the 24 our line on a Saturday. The rep was very nice and tried to help, but she was unsure about what would be covered and asked us to call back on Monday. She had indicated only 24 hour medical emergency staff were available on the weekends.