Reviews, Sales, and Service Ratings for
Tin Leg

I filed a claim at the end of August. I was advised by my orthopedic surgeon not to take my trip scheduled for November because I found out that I need knee replacement surgery. I had many email contacts with my agent Yesenia Illa. She was very helpful and pleasant to deal with. I did not give Tin Leg five stars because the time between when I filed and when I my claim was accepted was very long. I had to wait to have a phone interview until the middle of September. After that interview, I was able to start the documentation process. I had to give a lot of documentation to get approved but Tin Leg approved my claim on November 8th and I received a check the following week. I think Tin Leg could speed up the process by scheduling the phone interview on a more timely basis. On the other hand, they are very thorough and professional and easy to contact by phone or email..

The policy included just about everything I wanted. However, when I did need to file a claim I realized there were loopholes in the coverage that caused my claim to be denied. I missed a connection due to a delay in my international flight. The connection was on a different airline so my only option was to change to a later flight, which they charged me for. I did that, and it cost me nearly $400 and I thought it would be fine because my travel insurance would cover it. The claim was denied because the delay wasn’t 6 hours or longer.

Customer service was particularly helpful in the selection of the best policy to meet my particular needs.

Our trip was canceled and I have been working with Tin Leg to receive by claim #. I got the insurance "Cancel for any Reason". We have submitted the documents they requested and each time it takes 15 days to process then they request more information and then another 15 days to see where we are in the refund. I'm still waiting. I can say that they did take my call and I did get a live person right away and then that person forwarded my message and I received an email within a few days.

Just before i was travel to the United Kingdom, I contracted COVID. After 10 days of testing positive on home-test kits, I got a test through my doctor and confirmed the positive diagnosis. My doctor sent me an email with the PCR results and said that I should not travel.

II contacted British Airways to cancel my ticket and found that its cancelation policy was very restrictive. I bought a business class ticket and paid a fee for selecting my seats for the two flights. This came to about $3,600. BA stated that they would refund only the taxes on the ticket, and would not refund the fees that I had paid for selecting the seats! In all, BA refunded about $330, even though it could resell the seat and charge the next client the same fees for seat selection!!

So, I filed a claim on line with Tin Leg for the difference in the cost of the ticket and seat selection fees. I uploaded the documents to support my claim. Tin Leg responded within a couple of days asking for some more documentation, none of which was difficult to procure. After about a week Tin Leg contacted me stating that my claim was approved and a check would reach me in about 10 days.

I received the check and am very satisficed with Tin Leg's service.

I reserve my comments until this process is complete. If the result is I am compensated according to my contract in a fair amount of time, I would likely change the evaluations above and the comments I would place here.

I look forward to resolving this issue. I have been very satisfied with your representative, Kelly Gerber. I am hopeful this process will end with me being satisfied with TinLeg overall.

Thank you.

I called from a hospital in Cambodia and kept getting switched to a number where no one was working, hence same recording. The guy who I spoke with, finally took my info and then told me there was nothing he could do, that I should file when I got back, which I did. I am now waiting for a response (other than the automated one saying that you have the documents required).

My suggestion is that you don't send out these review requests until all is complete. Hopefully I'll have better things to say at that point.

Hi Gwen

Thank you for your review. I have spoken with our claims team for an update on your situation. I understand that your claim has been finalized and payment was issued on 12/7/2023.

We hope you are pleased with the outcome of your claim. Thank you again.

Good policy at competitive price

So far, Tin Leg has acknowledged my claim and has requested a phone interview. I was able to choose a date and time online for a phone call. I also have the opportunity to upload documents online to support my claim or I can mail the documents to them with the completed claim form. I don't have enough information to give a rating yet.

Fairly straight forward. Expensive!