0.1% (169) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3202
4 stars
755
3 stars
258
2 stars
95
1 star
74
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
253,999
Since 2014
MONTHLY SALES
4253
Average Monthly Sales Since 2014
REVIEWS
4,384
Since 2014
Overall Rating
4.55 out of 5
Overall Rating 4.55 out of 5
4,384 Reviews Since 2014
Customer Reviews for Tin Leg
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
My husband was unable to take the trip. His doctor did not want him out of the country while changing his medication in case of a reaction. I submitted the doctor's note, all receipts, proof of cancellation, and completed a 25 minute interview. Tin Leg now wants another claim form from me, which is done, and a full medical history including almost three months before booking the trip on May 22nd 2003. The doctor's office is still working on that; however, I think it is ridiculous that someone at Tin Leg is going to review six months of medical records to second guess his doctor. He has two other doctors who can attest to his changing medical condition, and obviously people don't book trips to cancel them just because they feel like it - there's nothing to gain. I think Tin Leg's request is daunting and absurd.
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11 out of 14 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
October 27, 2023
JOSEPH from VA
Verified Squaremouth Customer
Good online reviews. So far so good
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1 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 27, 2023
Toni from DE
Verified Squaremouth Customer
Hurricane Lidia came through where I was traveling to a week before I was to arrive. I lost communication with the hotel and inquired about my options if I could not reach the hotel before I was to arrive. The person I spoke with did what he could to answer my questions even went as far as to reach out to underwriting and call me back with answers as best as possible to my questions. Fortunately, the hotel reached out to me as soon as they had power restored and assured me they were up and running so I went on my trip.
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2 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 26, 2023
Benjamin from IL
Verified Squaremouth Customer
Easy to use. Good service. Competitive price.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Adventure
Review Received:
October 25, 2023
Paul from TX
Verified Squaremouth Customer
Tin Leg customer service steered me in the right direction to get the insurance I needed. Fortunately, I completed my trip and did not have to use Tin Leg's services again.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 24, 2023
David from WA
Verified Squaremouth Customer
Very easy and straight forward. They helped simplify a confusing process!
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 24, 2023
Daniel from CA
Verified Squaremouth Customer
I used Ten Leg to purchase insurance to cover our once-in-a-lifetime vacation celebrating our retirement. The policy gave us peace of mind before and during our trip. Before our trip, we made some changes and Ten Leg made it easy to update our coverage to cover those changes. We did not need to file a claim, for which I am thankful, but it was reassuring to know we were covered for the unexpected.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
October 24, 2023
Daniel from GA
Verified Squaremouth Customer
Claim was settled in a professional and timely fashion. I do most of my travel insurance through SquareMouth and Tin Leg.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 23, 2023
Marlene from NY
Verified Squaremouth Customer
i just started filing the claim, everything went very smoothly. your representative was very polite and gave me all the necessary info required in order to file the claim. thanks
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1 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 23, 2023
MaryAn from AZ
Verified Squaremouth Customer
Waiting for Tin Leg claim interview end of this week.
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0 out of 3 people found this review helpful