Reviews, Sales, and Service Ratings for
Tin Leg

I can not produce a purchase receipt for my damaged luggage though I had a receipt for purchase of replacement luggage.
It was a 3 year old suitcase that the zipper got broken by baggage handling on the first leg of my outbound trip and I had to purchase a replacement piece enroute to my destination.
I could not produce the required documentation and so, I canceled my claim.
I was in contact with very courteous Tin Leg personnel several times when I tried to make the claim. I disagreed with what was required for documentation to make my claim but that was the policy.
The helpful attention was the reason for my rating.

Great staff!

You need more knowledgeable people working your phone line for those calling from their trip. When I became ill, I called and was trying to get information on what kind of testing was needed for proof of COVID and the person was unsure.
I filed my claim around Oct. 11 or 12, right after I returned. I keep getting emails saying the receipts don't match the list of expenses, etc., when they do, that I need to list the expenses, which I did on the form. I have emailed back several times asking for clarification on what else is needed with no communication. I called a couple of days ago to try to get this resolved -- to Robinassist -- and the person I talked to said she was going to ask my claims person to call me but I have not received a call. This is not acceptable. I don't like being handed off again and again Squaremouth to TinLeg to Battleface to Robinassist. This lack of communication is beginning to make this feel like a scam.
Janice Collins
619-346-9798

The staff was accommodating

I am waiting to find out how they manage my claim

to date, my experience with Tin Leg has been good, they are prompt in their response and appear to be handling my claim appropriately. Update later after my claim process is complete.

We filed a claim for hotel expenses due to delayed flight/missed connection. The claim was quickly resolved once all information required was sent to Tin Leg. Please note that you will need documentation of everything involved to make claim. DO NOT delete any correspondence with airlines etc until your trip is complete. Also, a phone call to the 24hr assistance would be advised as soon as there is a problem in order to know what documentation you will be needing.

The travel insurance policy was easy to set up and seemed comprehensive. I had debated for months whether to purchase the policy but in the end, there was a lot of peace of mind with the policy in-hand. The claim process and customer service appear excellent (so far …still awaiting settlement of a claim)

My trip was canceled 3 days after the beginning of the trip due to a "conflict in the region". I contacted Tin Leg and was given an interview date for almost 3 weeks after the evacuation from the region. That seems quite a long time to make my case, file my claim. More immediate action seems necessary.

Hi Liza

Thank you for bringing this to our attention, we apologize for the delay in scheduling your claim interview. We have taken significant steps to grow our claims team in effort to improve the experience for our insureds, and we are continuing to do so.

I have spoken with our claims team and understand you have completed your claim interview. Our team is working through your documentation in order to make a determination on your claim.

Thank you for your patience. We apologize again for the frustration you have experienced.