Reviews, Sales, and Service Ratings for
Tin Leg

When traveling in a foreign country it is reassuring to know that we were covered in the case of a medical emergency. We did not need the coverage, as it turns out, but still glad we paid the relatively few dollars to have peace of mind. It was easy to get the policy that was right for us and the whole process was easy.

The person i talked with prior to purchasing was very personable and knowledgeable

Fortunately, we did not experience any incidents that required insurance claim, but was reassuring that we had coverage during our travels

Website is easy to use, I could compare many aspects of different policies. My travel tends to include more remote areas and more adventurous activities, and I had to read the fine print on each policy to see if my planned activities were covered. Perhaps Tin Leg could summarize more of that info? For example, mountain biking, river rafting, etc.

So far everything has been good. I called before we left to tell Tin Leg that the 7 day cross Atlantic cruise which was to get us to England was canceled. I explained that my hotel in New York was non-refundable, and that I was looking for airfare to get us to England, so we would be able to continue with the remainder of our trip. I was told to wait until after my return home, and then make a claim. Hopefully, Tin Leg is responsive to my claim and that expenses will be covered. Now I need to figure out how to make a claim.

Your customer service staff is incredibly knowledgeable as well as very professional and courteous.

I was charged twice on my credit card (different amounts) for the same trip. The gentleman on the phone while I was at the airport handled it exceptionally. Still irritated at the double charging and that I had to take the time to straighten such a simple thing gone wrong.

No problems. I will use your company again.

I will NEVER use Tin Leg again, nor will either of my friends who were with me on the trip. I was in France, attending French language school. My husband was at home in the U.S.. He had a bad fall, and ended up in the hospital with a brain bleed facing neurosurgery. I was frantic, and called the “24 hour emergency assistance” number for help getting home early. I WAS ON HOLD FOR AN HOUR (I have a screenshot to prove it), and when the woman finally answered, her response to my plight was succinct: “We are an insurance company, not a travel agency.” Wow! Assistance, my left foot. That was an hour wasted in an emergency. Not to mention her total lack of sympathy!
Compare this to 9 years ago, when I was also in France when my daughter at home required surgery. I was with a different insurance company (I wish I could remember who), which got me tickets on the next day flight out of Paris, a hotel room at the airport for the night before the flight, and sent a car to Normandy to get me bc (as often happens), there was a strike so the train did not work. TEN stars for that experience, negative stars for Tin Leg.

I ultimately rebooked myself via a wonderful service rep on Delta, at a cost of $1500. Luckily, my husband is now home from the hospital and I’m here to help him recover. I did contact Tin Leg to recoup the additional expense, spent about 20 minutes on the phone with someone reasonable who took all my details and now I find out I have to have ANOTHER telephone interview to file a claim. Bollocks!

Hi Cynthia

Thank you for bringing this to our attention, I apologize that we were not more helpful when you contacted our Emergency Assistance team. We always strive to be as helpful as possible for our customers. In this case, we fell short.

I understand you have filed a claim and have been in communication with our claims team. In the meantime, please let us know if there is anything else we can assist with. Our customer service team is available from 8am to 10pm ET, seven days a a week, and we are delighted to help!

Everyone is very responsive and helpful and personable. Thank them.