-
Rating 4 out of 5Policy:
PlatinumReview Received:
June 28, 2023M. Y. from GA Verified Squaremouth CustomerWas this review helpful to you?I was injured, and called customer service to ask what I would need to do for medical care since I was in a foreign country. over the course of an hour, I was transferred three times to representatives who didn’t know how to assist me. By the time I was given the go ahead to find an emergency room, it was late into the night. I gave up and never went. My husband is a nurse and I am an ex-EMT so we splinted my hand and set it. I found it very discouraging to call your customer service and them not know how to answer the simple question: I’m hurt, how do I receive medical care?
9 out of 11 people found this review helpful -
Rating 4 out of 5Policy:
GoldReview Received:
June 27, 2023Jerry from CA Verified Squaremouth CustomerWas this review helpful to you?First appointment by telephone is 4 weeks from my initial claim
5 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
June 25, 2023Anthony from TN Verified Squaremouth CustomerWas this review helpful to you?The site is easy to use and if you have a question you can call their number and quickly get an answer.
0 out of 0 people found this review helpful -
Rating 2 out of 5Policy:
LuxuryReview Received:
June 25, 2023Mark from FL Verified Squaremouth CustomerIt's nice and easy to buy insurance, you pay and believe that you are protected and don't need to worry about travel problems... until you file a claim.
Was this review helpful to you?
It is one thing to send $$$ to insurance, quite another to get $$$ from them.
TinLeg adjuster went out of her way not to keep their part of the contract. She interpreted "will happen", i.e. future tense, as "already happened", i.e. past tense. I'm not sure if that was on purpose or it was her English language shortcomings.
That made the whole claim process unnecessary painful, not exactly what I expected when I paid premium.
In the end I was reimbursed in full, but only after delay and threat to escalate to Squaremouth resolution process.
The bottom line is that if I'll decide that need travel insurance for my next trips(?) I'll definitely will buy it through Squaremouth.
6 out of 6 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
June 24, 2023Brenda from GA Verified Squaremouth CustomerWas this review helpful to you?When reporting my claim she was very nice & compassionate. Very helpful.
0 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
LuxuryReview Received:
June 24, 2023Robert from FL Verified Squaremouth CustomerWas this review helpful to you?The purchase process was straightforward. I was easily able to find the coverage I needed for this trip. Unfortunately, about a month before departure I was diagnosed with a condition requiring surgery. The condition was a recurrence of a previous problem. I had purchased the policy within the time frame that included cover for pre-existing conditions. My claim was processed promptly and courteously. All communication was clear, as were the requirements for documentation. I received a check for my lost non-refundable costs about two weeks after I submitted the last piece of documentation. Excellent experience all around.
14 out of 14 people found this review helpful -
Rating 4 out of 5Policy:
GoldReview Received:
June 23, 2023Paula from NC Verified Squaremouth CustomerFiling a claim online was easy. I was careful to keep receipts and the emails that backed up my claim. Tin Leg has been prompt in responding.
Review Updated: 08/08/2023
It took six weeks to resolve our claim, despite sending in the requested documents in a timely matter. They kept asking for more documents despite it being clear that our flight was delayed.
Was this review helpful to you?
6 out of 7 people found this review helpful -
Rating 4 out of 5Policy:
LuxuryReview Received:
June 22, 2023Dianne from CA Verified Squaremouth CustomerWas this review helpful to you?I am still awaiting a response from Tin Leg for a claim I advised them of for my trip in February. Their lack of response is nacceptable.
3 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
June 21, 2023J from MI Verified Squaremouth CustomerWas this review helpful to you?I called to revise my coverage. The person I spoke with wad very helpful, efficient, and friendly.
0 out of 0 people found this review helpful -
Rating 4 out of 5Policy:
LuxuryReview Received:
June 19, 2023Shannon Smith from NC Verified Squaremouth CustomerWas this review helpful to you?Since the claims department was closed, the customer service was not able to give me 100% information if my claim was covered under the policy.
3 out of 3 people found this review helpful
Insurance Providers
- Aegis
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- battleface
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Detour Insurance
- Dogtag
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- Global Underwriters
- HTH Travel Insurance
- IMG
- INF Visitor Care
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners
- Tin Leg
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-Assist Worldwide Protection
- USI Affinity Travel Insurance Services
- WorldTrips
Additional Information