Reviews, Sales, and Service Ratings for
Tin Leg

Smooth transition from previous policy, due to re-scheduling of our cruise from Covid concerns/regulations.

I have had excellent service using Tin Leg. They have been exceptionally helpful during the pandemic as we had trips cancel and needed to rearrange our insurance. I would recommend using them for your travel insurance needs. Great job Tin Leg.

It was very easy to compare the travel policies for our needs which included COVID protection, emergency evacuation and, since I am on Medicare with a supplement, a high medical limit. I called an agent to get a better explanation of trip delay versus trip interruption and she was helpful. I am glad I didn’t have to use the insurance and it was reasonable enough for the “peace of mind” coverage.

We used a credit from a prior cancelled trip to pay for a new policy. We had to choose an identical policy to the one which had been canceled, although our needs had changed somewhat. The agent explained that the policies they sold were underwritten by different insurers, therefore changing from one level of coverage to another was not always allowed.

Thanks Tin Leg for extending the policy we had purchased for a trip in 2020 that we ended up taking in October 2021. Everything about getting the extension in place was made easy by your excellent customer service!

You were most accommodating. My trip had to be rescheduled 3 times and you graciously changed the insurance each time.

The process of acquiring insurance was relatively smooth and seamless. When Covid threw a wrench into our plans, Tin Leg worked with us to adjust dates and costs with very little difficulty. The agents I spoke to were very helpful and our needs were addressed quickly. All in all, it was a very positive experience. Fortunately, we were not required to make any claims, so I have no experience with that aspect of Tin Leg.

I am so glad I could call and ask questions of a real person and by on the phone rather than being forced back to the internet which is confusing!

The folks I spoke to on the phone at Tin Leg were all very nice, professional and efficient. However, I did try to contact Tinleg on Oct 17 from Brussels airport around 11 am local time [unfortunately, 5 am eastern US time] and did not get an answer from the 24 hour phone line. I understand it was early in the US, but if you define your help-line as "24/7" , then I was hoping that I would have had my phone call answered. I wanted to ask a question about our 8 hour arrival delay and later, a lost bag]