Reviews, Sales, and Service Ratings for
Travelex Insurance Services

We had to change our departure and return dates after executing the policy. I couldn't reach a service agent by phone due to a large volume of calls and sent an email to the policy service department and they responded within a day or two acknowledging the dates of travel.

Setting up, reviewing options, getting details were all very straightforward and clear. Lots of good providers, and the ratings were helpful. All information was basically a click away at most.
Just after our trip, we had a question about filing a claim, as we had opted for a car insurance addition and it turns out we are going to need it. We reached out to the provided phone number, and they gave us details we needed. Now that we know what the rental car company is going to do, we can file our claim. Good service so far!

This was the second policy I’ve purchased through your site and will definitely use again for future travel.

Get the insurance. It’s worth the price in these times.

Travelex is running into issues in staffing. The wait times exceeded 30 minutes to square away some simple adjustments and clarification questions prior to the trip. This section is for Travelex and I think Squaremouth should make it more clear to have things stated that we would need to contact Travelex directly for issues.

Thank you for reaching out to us on Squaremouth.

We have notified our Customer Solutions team of your feedback related to your experience in April when requesting a change to your policy over the phone. I’m happy to hear that a Customer Solutions Representative was able to assist you the day after you emailed for a change request on your most recent trip.

In the future, depending on the change you may need to make on your policy, we do have the ability to request a plan change on our website https://www.travelexinsurance.com/customer-service/request-a-plan-change or you can also email us directly at customersolutions@travelexinsurance.com with your request.

If you have any further questions, do not hesitate to contact our Customer Solutions Department at customersolutions@travelexinsurance.com or 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT.

Thank you again for your feedback.

Sincerely,
Travelex Insurance Services, Inc.

The company representative was helpful in helping us choose our policy. They explained the different options and answered our questions. Very helpful and thorough in going over policy options and making sure we got the policy that best suited our needs. Thankfully we didn't need to use the policy, but we were glad that we had it just in case.

I had no voice service overseas. I emailed the companies email address 4x without a single response. I finally messaged through Facebook and got a response, however they weren't able to help and had customer service call me after I explained several times I needed to communicate via email or what's app or other social media platform. When finally returning to the states, they ensured me on messenger that someone would call that day. 2 days later I had to call myself.

Thank you for contacting us on Squaremouth.com. Travelex Insurance makes every effort to review all concerns from our insureds.

We have escalated your concerns to the travel assistance company, World Travel Protection (“WTP”), and have been advised that a supervisor will be reaching out to you directly.

If you have any claim questions, please contact the claim administrator, Berkshire Hathaway Specialty Insurance Company (“BHSIC”), at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

We hope this resolves this inquiry.

Sincerely,
Travelex Insurance Services, Inc.

Pleased to have a "cancel for any reason" policy, even though I ended up not needing it, as everything worked out safely.

When I submitted my claim via the on-line upload page, I never got any kind of confirmation that my claim was received. I did not know the status of the claim until I received the EOB about six weeks later.
Suggestion: an automated email confirmation that the claim was received would have made me feel confident that it was in the works. I know I could have called to check on it, but I really did not want to wait on hold just for someone to tell me that.

Thank you for taking time to post on Squaremouth.com, Travelex Insurance makes every effort to review all concerns.

Berkshire Hathaway Specialty Insurance Company’s (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance Services (“Travelex Insurance”) does not make claim determinations. However, we have contacted BHSIC and have been advised that the claim system does generate an automated email, the same day the claim is received or initiated online. The automated email was sent to you on May 13, 2022, to the email provided on the policy.

If you have any claim questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.

We hope this reply resolves your inquiry. Should you have any additional questions you may contact Travelex Insurance at TISReviews@TravelexInsurance.com.

Sincerely,
Travelex Insurance Services Inc.