0.1% (75) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1208
4 stars
423
3 stars
175
2 stars
30
1 star
45
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
84,519
Since 2004
MONTHLY SALES
814
Average Monthly Sales Since 2004
REVIEWS
2,084
Since 2004
Overall Rating
4.43 out of 5
Overall Rating 4.43 out of 5
2,084 Reviews Since 2004
Customer Reviews for Travelex Insurance Services
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
We had to change our departure and return dates after executing the policy. I couldn't reach a service agent by phone due to a large volume of calls and sent an email to the policy service department and they responded within a day or two acknowledging the dates of travel.
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20 out of 20 people found this review helpful
Rating 5 out of 5
Policy:
Travel Select
Review Received:
October 3, 2022
K A from WA
Verified Squaremouth Customer
The claim process was straightforward. They provided clear instructions on documentation required and how to submit. They resolved the claim within 4 weeks of submission. I highly recommend Travelex.
Was this review helpful to you?
27 out of 27 people found this review helpful
Rating 5 out of 5
Policy:
Travel Select
Review Received:
September 24, 2022
Raymond from CA
Verified Squaremouth Customer
Setting up, reviewing options, getting details were all very straightforward and clear. Lots of good providers, and the ratings were helpful. All information was basically a click away at most.
Just after our trip, we had a question about filing a claim, as we had opted for a car insurance addition and it turns out we are going to need it. We reached out to the provided phone number, and they gave us details we needed. Now that we know what the rental car company is going to do, we can file our claim. Good service so far!
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8 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
Travel Select
Review Received:
August 25, 2022
Joel from FL
Verified Squaremouth Customer
This was the second policy I’ve purchased through your site and will definitely use again for future travel.
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5 out of 14 people found this review helpful
Rating 5 out of 5
Policy:
Travel Select
Review Received:
August 24, 2022
Yu-Pin from NY
Verified Squaremouth Customer
Get the insurance. It’s worth the price in these times.
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3 out of 7 people found this review helpful
Rating 3 out of 5
Policy:
Travel Basic
Review Received:
August 20, 2022
Greg from NJ
Verified Squaremouth Customer
Travelex is running into issues in staffing. The wait times exceeded 30 minutes to square away some simple adjustments and clarification questions prior to the trip. This section is for Travelex and I think Squaremouth should make it more clear to have things stated that we would need to contact Travelex directly for issues.
Response From:
Travelex Insurance Services:
Marcy
Response Received:
August 25, 2022
Thank you for reaching out to us on Squaremouth.
We have notified our Customer Solutions team of your feedback related to your experience in April when requesting a change to your policy over the phone. I’m happy to hear that a Customer Solutions Representative was able to assist you the day after you emailed for a change request on your most recent trip.
In the future, depending on the change you may need to make on your policy, we do have the ability to request a plan change on our website https://www.travelexinsurance.com/customer-service/request-a-plan-change or you can also email us directly at customersolutions@travelexinsurance.com with your request.
If you have any further questions, do not hesitate to contact our Customer Solutions Department at customersolutions@travelexinsurance.com or 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT.
Thank you again for your feedback.
Sincerely,
Travelex Insurance Services, Inc.
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22 out of 22 people found this review helpful
Rating 4 out of 5
Policy:
Travel Select
Review Received:
August 6, 2022
KS from DE
Verified Squaremouth Customer
The company representative was helpful in helping us choose our policy. They explained the different options and answered our questions. Very helpful and thorough in going over policy options and making sure we got the policy that best suited our needs. Thankfully we didn't need to use the policy, but we were glad that we had it just in case.
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6 out of 8 people found this review helpful
Rating 2 out of 5
Policy:
Travel Select
Review Received:
August 6, 2022
Jason from FL
Verified Squaremouth Customer
I had no voice service overseas. I emailed the companies email address 4x without a single response. I finally messaged through Facebook and got a response, however they weren't able to help and had customer service call me after I explained several times I needed to communicate via email or what's app or other social media platform. When finally returning to the states, they ensured me on messenger that someone would call that day. 2 days later I had to call myself.
Response From:
Travelex Insurance Services:
Marcy
Response Received:
August 16, 2022
Thank you for contacting us on Squaremouth.com. Travelex Insurance makes every effort to review all concerns from our insureds.
We have escalated your concerns to the travel assistance company, World Travel Protection (“WTP”), and have been advised that a supervisor will be reaching out to you directly.
If you have any claim questions, please contact the claim administrator, Berkshire Hathaway Specialty Insurance Company (“BHSIC”), at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.
We hope this resolves this inquiry.
Sincerely,
Travelex Insurance Services, Inc.
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22 out of 22 people found this review helpful
Rating 5 out of 5
Policy:
Flight Insure Plus
Review Received:
August 4, 2022
PDF from CT
Verified Squaremouth Customer
Pleased to have a "cancel for any reason" policy, even though I ended up not needing it, as everything worked out safely.
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3 out of 8 people found this review helpful
Rating 3 out of 5
Policy:
Flight Insure Plus
Review Received:
August 4, 2022
Mary from TX
Verified Squaremouth Customer
When I submitted my claim via the on-line upload page, I never got any kind of confirmation that my claim was received. I did not know the status of the claim until I received the EOB about six weeks later.
Suggestion: an automated email confirmation that the claim was received would have made me feel confident that it was in the works. I know I could have called to check on it, but I really did not want to wait on hold just for someone to tell me that.
Response From:
Travelex Insurance Services:
Marcy
Response Received:
August 10, 2022
Thank you for taking time to post on Squaremouth.com, Travelex Insurance makes every effort to review all concerns.
Berkshire Hathaway Specialty Insurance Company’s (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance Services (“Travelex Insurance”) does not make claim determinations. However, we have contacted BHSIC and have been advised that the claim system does generate an automated email, the same day the claim is received or initiated online. The automated email was sent to you on May 13, 2022, to the email provided on the policy.
If you have any claim questions, please contact BHSIC at 855.205.6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at travelex.claims@bhspecialty.com.
We hope this reply resolves your inquiry. Should you have any additional questions you may contact Travelex Insurance at TISReviews@TravelexInsurance.com.
Sincerely,
Travelex Insurance Services Inc.
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23 out of 23 people found this review helpful