0.1% (75) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1213
4 stars
426
3 stars
174
2 stars
30
1 star
45
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
85,740
Since 2004
MONTHLY SALES
774
Average Monthly Sales Since 2004
REVIEWS
2,091
Since 2004
Overall Rating
4.43 out of 5
Overall Rating 4.43 out of 5
2,091 Reviews Since 2004
Customer Reviews for Travelex Insurance Services
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Before Trip I was waiting for an "official" policy to arrive in the mail. It would have been helpful if you had said that no policy will be mailed but you should download the sample policy on the Travelex website, couple with it the Squaremouth confirmation and evidence of insurance. That's all you get.
During Trip I had no need to contact Travelex during the trip
Claim Process I'm still getting supporting evidence from the airline. I haven't filed the claim yet; however it will not be large, probably $180.00
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Travel Max
Review Received:
September 16, 2009
Patrick from CA
Verified Squaremouth Customer
Before Trip I did it all online without talking to a person, so there really wasn't any customer service
During Trip No claim or contact during the trip
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Travel Select
Review Received:
September 8, 2009
D. from PA
Verified Squaremouth Customer
Before Trip Documents were online and easily downloaded. Had complete information even before buying the policy.
During Trip I didn't have any need to contact the insurance carrier during the trip.
Claim Process I made no claims during or after the trip.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
TraveLite
Review Received:
September 1, 2009
Linda from FL
Verified Squaremouth Customer
Before Trip Clearly stated policy. Cruise line canceled trip and we had to reschedule. Easy to change arrangements and Travelex gave us a credit because of reduced cost of trip.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Travel Select
Review Received:
August 30, 2009
Frances from NE
Verified Squaremouth Customer
Before Trip The lady was very helpful in answering my questions.
During Trip No contact with anyone - no need.
Claim Process N/A
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
TraveLite
Review Received:
August 23, 2009
kathleen from NY
Verified Squaremouth Customer
During Trip I did not need any services during my trip
Claim Process I did not have any claim
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
TraveLite
Review Received:
August 17, 2009
Ruth from NJ
Verified Squaremouth Customer
Before Trip I have used Travelex last year as well and would use them again and recommend them to others.
During Trip I haven't had to contact the customer service during the trip.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Travel Plus
Review Received:
August 12, 2009
Diane Lane from TX
Verified Squaremouth Customer
Before Trip HAPPY WITH THE INSURANCE, STAFF VERY HELPFUL AND SINCERE.
During Trip I would use this insurance again. It was well worth the peace of mind.
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0 out of 0 people found this review helpful
Rating 3 out of 5
Policy:
Flight Insure Plus - Package Plan
Review Received:
August 1, 2009
Michael from PA
Verified Squaremouth Customer
During Trip Not used
Claim Process Not used
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0 out of 0 people found this review helpful
Rating 4 out of 5
Policy:
Travel Select
Review Received:
July 31, 2009
James from SC
Verified Squaremouth Customer
During Trip did not use
Claim Process no claim
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