Name: Travelex Insurance Services
Brand: Travelex Insurance Services
Rating: 4.43 (2096 reviews)

Overall Rating

0.1% (75) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

1217
4 stars

426
3 stars

175
2 stars

30
1 star

45

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

86,319

MONTHLY SALES

757

REVIEWS

2,096

Overall Rating

Customer Reviews for Travelex Insurance Services

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2,096 Reviews Since 2004
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Filed claim

Rating 4 out of 5

Policy:
Travel Basic

Review Received:
October 20, 2009

VALERIA from NY Verified Squaremouth Customer

Before Trip
More security on payment

During Trip
I have not used insurance during my trip

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Travel Max

Review Received:
October 18, 2009

Ralph from CO Verified Squaremouth Customer

During Trip
Did not use insurance.

Claim Process
Did not file a claim.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
TraveLite

Review Received:
October 9, 2009

John from OR Verified Squaremouth Customer

Before Trip
I was waiting for an "official" policy to arrive in the mail. It would have been helpful if you had said that no policy will be mailed but you should download the sample policy on the Travelex website, couple with it the Squaremouth confirmation and evidence of insurance. That's all you get.

During Trip
I had no need to contact Travelex during the trip

Claim Process
I'm still getting supporting evidence from the airline. I haven't filed the claim yet; however it will not be large, probably $180.00

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0 out of 0 people found this review helpful

Rating 1 out of 5

Policy:
Travel Max

Review Received:
September 16, 2009

Patrick from CA Verified Squaremouth Customer

Before Trip
I did it all online without talking to a person, so there really wasn't any customer service

During Trip
No claim or contact during the trip

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Travel Select

Review Received:
September 8, 2009

D. from PA Verified Squaremouth Customer

Before Trip
Documents were online and easily downloaded. Had complete information even before buying the policy.

During Trip
I didn't have any need to contact the insurance carrier during the trip.

Claim Process
I made no claims during or after the trip.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
TraveLite

Review Received:
September 1, 2009

Linda from FL Verified Squaremouth Customer

Before Trip
Clearly stated policy. Cruise line canceled trip and we had to reschedule. Easy to change arrangements and Travelex gave us a credit because of reduced cost of trip.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Travel Select

Review Received:
August 30, 2009

Frances from NE Verified Squaremouth Customer

Before Trip
The lady was very helpful in answering my questions.

During Trip
No contact with anyone - no need.

Claim Process
N/A

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
TraveLite

Review Received:
August 23, 2009