Reviews, Sales, and Service Ratings for
TripAssure

Claim Process
The ONLY acgknowlement from Trip Mate was a post card send to me on 6/24/11, stating "received my claim information & will carefully reviewing my file. You'll be hearring from us Shortly." It has been more than a month since I filed claim, NOT A WORD to date!!!
7/17/11
Charles H. Lee
323-254-8958

Before Trip
Economical.

Before Trip
I received a timely e-mail but no documents mailed I was told to print certificate off the
internet.Also when I called to question the policy term date
answer seemed vague. Term date was last day of travel should
state ends midnight.

Before Trip
Everything before our trip was fine.

During Trip
I had a medical issue that needed to be addressed. There were mutiple numbers to call which was VERY confusing. We were in Bora Bora and calling out was difficult. The person I called was short and rude during my call. He could not find the claim number and told me I had to see a doctor etc and fax info back. I followed his instructions and NEVER HEARD BACK FROM THE INSURANCE COMPANY!!!! My travel company called me at the hotel and gave me the number of the person, Carol @ 1800-888-0432 ex 227, handling my case as Carol had called them to inform them I was having difficulty. I tried that number but the office was closed. I made another call when we reached Papeete to see about airline upgrade request due to medical request and tried a different number given on your paperwork. The person there was again the wrong one but she got me through to the correct insurance company handling "my case." That person said she had tried to call me at the hotel but did not leave a message. I was in the room most of the time due to medical issue. They wanted my home dr to write and let them know I did not have a preexisiting condition and so was denying my claim until I did that. I had 15 minuetes to catch my plane back to US and obviously was stressed not to have received any calls back, confusing numbers on your paperwork to call for help and wanted to catch the plane.

I will never use your company again and suggest you clarify how to get help. Your instructions are horrible and confusing. There mutiple numbers to call. Evidently you farm out your policies to different companies to handle. If I had known that before the trip and had the correct phone number to call it would have been fine. Getting service was made difficult which seems to have been your purpose.

Needless to say I was extremely unhappy and will be telling my fellow travelers not to use you.

What a waste of money and time.

Claim Process
We just got home and I will be submitting the claim for the doctors appointment which I was instructed to see.

During Trip
no need to contact anyone during the trip

Claim Process
no claim made

Claim Process
It took me 4 months to get the $60.00

Before Trip
We received the inforamtion in a timely manner and are thankful we didn't need to use the insurance while gone.

Before Trip
We received the help we needed to receive our coverage. Please note the correct spelling of my name. Jearl Wayne Boland. Thank you.
Jearl Wayne Boland
Bertie Lee Boland

Before Trip
Piece of advice: do not fly Tam Airlines!!!!

Claim Process
PROCESSING....

Before Trip
Had to ask for mailed copy of policy.

During Trip
Had to cancel trip due to family illness.

Claim Process
In progress