Reviews, Sales, and Service Ratings for
TripAssure

During Trip
I wanted to call the collect number from Europe but it's not easy to figure out how to dial it and request collect. I tried a few times and failed. There should be instructions how to do it from an overseas pay phone. Also, it would be good if the policy summary indicated if you needed to call the hotline before getting medical help. I would probably have seedn a doctor about a rash that developed if I had known I didn't need to call the hotline to authorize it first.

Before Trip
no problems

During Trip
non-applicable

Claim Process
It is now June 25th, and I still have not received reimbursement for a trip cancelled due to family crisis involving a hospital visit and nursing home placement. I have gotten in the habit of buying travel insurance as my parents are 92 and 95 years old and anything can happen. As it was I had to go to Florida 5 days before my scheduled vacation and could not take care of all details to get home and go on vacation. I'm am not pleased with how long it has taken to review my claim.

Before Trip
I don't understand these questions. I only went online and never had contact with a human being. The website was clear and well formatted, so if that's what you mean by "customer service," then it was fine--I'd give it 4 stars. I don't know what you mean by "documentation arrival time," as I never received a hard copy of anything. That was a bit confusing, as somewhere on the website it said that I would receive a hard copy of the contract. But I never did.

During Trip
These questions don't apply to me. I had to cancel the trip before I left.

Claim Process
Again, I repeat: I had no contact with a human being. I handled my claim by downloading information from the website and sending in a hard copy to your office.

Before Trip
Did not have any interaction with the carrier at this point.

During Trip
Trip was not taken due to illness.

Claim Process
It's been about 3.5 weeks since I submitted the final paperwork for my claim and I have not a word from the carrier. I will be starting phone calls to them if I don't have some type of status by the end of the week of 5/24.

Before Trip
Had to make a phone call to the carrier to confirm my plan was in effect -- it did not automatically come.

During Trip
No contact or problems during trip needed attention, so no contact was needed.

Claim Process
No claims

Before Trip
Fortunately, our trip ended a week before the volcanic ash problem with the airlines! We had no problems on our trip, so cannot review anything other then Squaremouth's excellent website information and followup. We got our policy information online and had it with us on the trip.

Before Trip
Very satisfied with customer service

During Trip
Did not use

Before Trip
Great comparison site, I had a large nonrefundable hotel and airline payment and it provided peace of mind that if something happened before the trip we would be covered. Plus a number of extra coverage items that were clearly spelled out on the website so you could choose between more and less coverage and various price points.

Before Trip
No Problems, No Claim.

During Trip
Did not use during trip.

Claim Process
No claim.