Reviews, Sales, and Service Ratings for
USI Affinity Travel Insurance Services

It became a matter of comparing the different quotes and the information provided was very helpful. One area though was tough, i.e. the limits or proposed limits on coverage. I have no idea what it would cost to evacuate me back to the United States in the event of an emergency. As it was, I went along with the proposed limits which seemed extraordinarily high.

Everything went smoothly. I would definitely use your services again.

My flight was delayed causing me to miss my connecting flight requiring an overnight stay in Philadelphia. I called the 24 hour emergency help line and was on the line for 22 minutes with a clueless agent who just kept asking me over and over again for my name, address and policy number which I provided but she kept saying she couldn't locate the policy. I called again the next day since I was still stranded and had the same experience for 30+ minutes, asked for a supervisor and was told I couldn't get one.

The following day I emailed customer service, explained what had happened and asked what docs I needed for a claim, and got the same run around asking for the very information I had already provided in the email. I even attached a copy of my policy! It took 3 emails before the forms were emailed to me.

Atrocious service. Never, ever again!

While pulling things together for my trip, I realized I did not have (in truth, did not see) the Overseas Emergency contact number. And it, sadly/strangely/bizzarely is not listed on their website.

I sent an email to customer service giving them my policy number requesting the direct dial phone - I never heard back. I consider that rude and unforgivable. I will NOT procure one of their policies ever again.

The trip was cancelled because the borders in Netherlands was closed 1 day before the trip due to COVID 19 surge. Currently we are trying to transfer a policy to a new date for this June and contacted USI and they said they would call back and they never did. Yes I would like to file a claim the rescheduled trip cost about $5,000 to 8,000 more due to air line fees and only receiving 50% credit from the vacation rentals.

I am extremely disappointed that I have to track them down. Typical insurance company when they have to pay, I would not recommend this service because I received any customer service or assistance with this issue.

Regards
Robert Van Kirk
r.jvankirk@yahoo.com
707-766-4582

There was less pre-trip worry knowing I was insured. Luckily, every flight & tour was on schedule and had no problems with health.

My trip was canceled by the cruise line with a 100% refund so I requested a trip insurance refund as it was within the free look period.

Thank you for your email. For us to refund your policy we would need you to forward us the notification of your cancelled trip by the tour operator, invoice showing the refund and statement that you will not submit for a claim.

Once we receive this information, we will start the process of your refund.

Could not even find our policy